Director of Revenue Management

JOB DESCRIPTION

PROPERTY:

We Care Spa

TITLE:

Director of Revenue Management

DEPARTMENT:

Reservations

STATUS:

Exempt, Full Time

SUPERVISED BY:

General Manager

SUPERVISES:

Reservations

We Care Spa is seeking a passionate leader with experience in a luxury hotel environment to fill the position of Director of Revenue Management. The Director of Revenue Management is responsible for leading the resorts reservation team and working with the General Manager and Director of Finance in determining strategic vision with the goal of promoting revenue growth and supporting the resorts brand positioning and image. This position requires an entrepreneurial perspective and a person interested in helping to establish the proper reservations and revenue growth functions for We Care Spa.

ESSENTIAL DUTIES:

Major areas of responsibility/ management include, but are not limited to:

• Maximizes net revenue contribution through a thorough understanding of market segments, booking channels and demand drivers for rooms and spa services. Actively participates in total revenue management and evaluation of business opportunities.
• Comfortable with ownership presentation and engagement.
• Operationalizes hotel pricing strategies which are congruent with demand factors, promote integrity and protect long term customer value; through definition and management of rate levels, stay restrictions and other tactics in all distribution channels.
• Monitors segment booking pace to determine pricing and availability controls for all reservation distribution sources and implements according to the strategy of the hotel.
• Monitors key indicators of resort performance to identify revenue opportunities.
• Identifies and evaluates booking channel distribution models and opportunities for the hotel.
• Evaluate new strategies to optimize resort presence and conversion on third party channels.
• Stay current with industry changes and how it may impact demand.
• Collaborate with the General Manager, Director of Finance and Marketing to execute e-commerce campaigns to support the resorts strategic marketing plans working within the established budgets.
• Measures and reports on KPIs of all digital marketing initiatives via Google Analytics.
• Tracks and analyzes success of marketing campaigns and works with General Manager, Director of Finance and Marketing to adjust marketing strategies/budgets where needed based on performance metrics.
• Measures and reports impact and ROI of email marketing initiatives and social media initiatives.
• Collaborate and evaluate potential partnerships with General Manager and Marketing to manage marketing funnel from awareness phase to purchase.
• Responsible for completion of all rooms and revenue forecasting, budgeting and planning to accurately project unconstrained demand and resort performance in collaboration with Director of Finance, and General Manager.
• Responsible for timely and accurate completion of required reporting including but not limited to month end commentary, strategic planning of budget and marketing plans, tracking and analysis of competitive set pricing and yield strategies in collaboration with the General Manager and Director of Finance.
• Oversees the in-house Reservations Team and monitors call conversion, quality of calls and group management.
• Assist in establishing efficient reservation booking procedures for resort.
• Mentors Revenue Manager and Analyst to be fully versed in all aspects of Revenue Management and provides guided learning to other team members as needed, so that all areas of the hotel that impact revenue are fully aware of the hotel RM strategies and understand their role in the plan.

ESSENTIAL QUALIFICATIONS:

• Three years related hotel experience. Previous experience at a larger luxury resort, preferred
• Ideal candidate will have an entrepreneurial approach to work and a high interest in developing revenue/reservation strategies for the resort.
• Bachelors degree and/or Business Administration degree an asset
• Experience in resort locations an asset
• Minimum 2 years Director of Revenue Management experience
• Exceptional communication and interpersonal skills and strengths in innovation and results-orientation
• Proven Leadership skills and experience
• Creative, effective and passionate individual with a high level of professionalism and human relation abilities
• Computer literacy in Microsoft programs (Outlook, teams. ppt), Navis/Revinate experience and administration skills
• Ability to work flexible hours
• Ability to maintain high service levels under pressure

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to We Care Spa indicates that you are able to meet these requirements as needed.

PREFERRED QUALIFICATIONS

• Luxury experience strongly preferred
• Bachelors Degree or masters degree
• Knowledge of general wellness practices such as yoga, meditation, massage therapy.

ESSENTIAL COMPETENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external guests.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; remains open to others' ideas and tries new things.
• Integrity & Loyalty; conducts self with the highest level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; works with a high level of integrity and ethics; upholds organizational values.
• Humble; conducts self and treats all employees and guests with respect; without arrogance, degradation, or coercion; treats all employees and guests with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; meets challenges with resourcefulness; stays current with latest trends, modalities and practices with the industry.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
• Communication: Strong communication (verbal and written) in discussing challenges to supervisor

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.