Auto Shop Dispatcher

2 weeks ago

Crystal Lake, Illinois, United States Al Piemonte Chrysler Dodge Jeep Ram Full time $75,000 - $90,000 per year

The Automotive Service Dispatcher plays one of the most critical roles in ensuring efficient, organized, and timely flow of all service work within the dealership. This position is responsible for distributing repair orders to technicians based on skill level, availability, and work load, while supporting a productive and safe shop environment. The Dispatcher helps maintain smooth operations between advisors, technicians, parts, warranty, and management, in alignment with union guidelines and dealership processes.

Key Responsibilities

  • Assign repair orders to technicians in accordance with skill set, efficiency, union guidelines, and current shop workload.
  • Monitor and maximize shop productivity, technician status, and workflow throughout the day to ensure timely completion of all work.
  • Communicate effectively with Service Advisors regarding job status, delays, and any required adjustments.
  • Coordinate with the Parts Department to ensure timely parts availability and minimize downtime.
  • Review and manage dispatch logs, technician time cards, and workflow reports as required.
  • Ensure warranty, customer-pay, and internal jobs are dispatched appropriately to maximize shop efficiency.
  • Assist the Service Manager with scheduling, capacity planning, and shop organization.
  • Support compliance with safety protocols, union contract rules, and dealership policies.
  • Maintain clean, organized workstation and uphold high standards for professionalism and customer service.
  • Perform additional duties as assigned.

Qualifications & Requirements

  • Prior experience as a service dispatcher, service advisor, shop foreman, or similar role in an automotive service environment preferred.
  • Knowledge of automotive repair processes, technician skill sets, and dealership operations required.
  • CDJR dealership experience a plus.
  • Strong organizational and multitasking skills.
  • Excellent communication and coordination abilities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency with dealership management systems Reynolds, Stellantis systems, XTime, Kenect, etc.) is preferred.
  • Must be able to work effectively in a union shop and follow related policies and procedures.

Physical Requirements

  • Ability to sit, stand, or walk for extended periods.
  • Occasional lifting up to 25 lbs.
  • Ability to navigate the shop environment safely.

Work Environment

  • Unionized service department environment.
  • Fast-paced, customer-focused automotive dealership setting.
  • Regular interaction with technicians, advisors, parts personnel, and management.

Job Type: Full-time

Pay: $75, $90,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Vision insurance

Work Location: In person

  • Auto Body Technician

    1 week ago

    Crystal Lake, Illinois, United States Rex Auto Body Inc. Full time

    Auto Body Technician Job DescriptionAs an Auto Body Technician, you will be at the forefront of vehicle repair, bringing damaged cars back to life with your expertise and craftsmanship. Your role is crucial in ensuring that every vehicle meets the highest standards of safety and aesthetics. You will work in a dynamic environment where your skills in auto...

  • Automotive Technician

    4 days ago

    Crystal Lake, Illinois, United States Auto Authority, Inc Full time

    Now Hiring: Automotive Repair TechnicianAuto Authority, Inc. is growing, and we're looking for honest, hardworking, and skilled Automotive Repair Technicians to join our team in Crystal Lake, ILAnother year is ending - are you ready for a change? Do you enjoy where you are working? Are you appreciated? Do you want consistent pay checks? Consider Auto...

  • Logistics Representative

    2 weeks ago

    Crystal Lake, Illinois, United States SUNSET LOGISTICS Full time $62,080 - $78,080 per year

    Job OverviewWe are seeking a dedicated and detail-oriented Logistics Representative to join our dynamic team. This position involves collaboration of all logistics activities for customers, drivers, and independent motor carriers to meet and exceed customers' expectations, in addition, ensuring quantities are picked up and delivered in a timely manner to the...

  • Auto - Good Hands Repair Network - Performance Consultant - Remote (CST/EST)

    2 weeks ago

    McCullom Lake, Illinois, United States Allstate Full time $55,500 - $93,600

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Experienced Automotive Tech

    2 weeks ago

    Lake in the Hills, Illinois, United States Tuffy Auto Center Full time $80,000 - $100,000 per year

    Join Tuffy Auto Center as a full-time Experienced Automotive Tech - Mechanic and advance your career with our talented team and busy shop We need a capable problem solver to help take care of our Lake in the Hills, IL customers.Not only can you earn up to $100,000+/year (depending on performance and qualifications), but you also receive terrific benefits and...

  • Auto Body Detailer

    2 weeks ago

    Lake Villa, Illinois, United States Platinum Collision Express Full time $36,000 - $72,000 per year

    We are seeking an In-Person Detailer to join our team Applicants must be friendly, outgoing, willing to learn and able to work in a fast-paced environment. Must be available Monday through Friday from 7am – 5pm.Job Description:Exterior cleaning prior to vehicle repairsInspect vehicles upon arrival to assess their conditionDocumenting vehicles' condition...

  • Parts Coordinator

    5 days ago

    Round Lake, Illinois, United States Gerber Payroll Services, Inc. Full time

    Company: Gerber Collision & GlassWELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...

  • Automotive Mechanic

    2 weeks ago

    Round Lake, Illinois, United States Intakt Full time $50,000 - $70,000 per year

    INTAKT Auto Repair (Round Lake Beach, IL) is a specialized European car service center (Audi, BMW, Mercedes-Benz, Porsche, Volkswagen, etc.) and we're looking to add a Skilled Automotive Technician/Mechanic to our team.Who We're Looking ForAutomotive mechanic with at least 2 years of experienceIdeally, experience working with European vehiclesSomeone who...

  • Auto Repair Shop General Manager

    2 weeks ago

    Big Lake, MN, United States Motorworks Auto Full time

    Motor Works Auto in Big Lake, MN is looking to hire a full-time Auto Repair Shop General Manager to oversee our car shop and manage our team. Do you have strong automotive skills? Are you looking for a work environment that is supportive and optimistic? Would you like to lead a team that is skilled, works hard, and has fun? If so, please read on! This...

  • Auto Repair Shop General Manager

    2 weeks ago

    Big Lake, MN, United States Motorworks Auto Full time

    Motor Works Auto in Big Lake, MN is looking to hire a full-time Auto Repair Shop General Manager to oversee our car shop and manage our team. Do you have strong automotive skills? Are you looking for a work environment that is supportive and optimistic? Would you like to lead a team that is skilled, works hard, and has fun? If so, please read on! This...

  • Auto Repair Shop General Manager

    18 hours ago

    Big Lake, Minnesota, United States Motor Works Auto Full time $75,000 - $100,000

    Motor Works Auto in Big Lake, MN is looking to hire a full-time Auto Repair Shop General Manager to oversee our car shop and manage our team. Do you have strong automotive skills? Are you looking for a work environment that is supportive and optimistic? Would you like to lead a team that is skilled, works hard, and has fun? If so, please read onThis...

  • Auto Repair Shop General Manager

    4 weeks ago

    Big Lake, United States Motor Works Auto Full time

    Motor Works Auto in Big Lake, MN is looking to hire a full-time Auto Repair Shop General Manager to oversee our car shop and manage our team. Do you have strong automotive skills? Are you looking for a work environment that is supportive and optimistic? Would you like to lead a team that is skilled, works hard, and has fun? If so, please read on!This...

  • Service Dispatcher

    2 weeks ago

    Lake Crystal, Minnesota, United States Rabine Mechanical Solutions LLC Full time $60,000 - $90,000 per year

    Summary/ObjectiveAt Rabine Mechanical, we combine hands-on self-performance with a national partner network to deliver exceptional HVAC solutions. As Service Operations Coordinator, you'll be the backbone of our service operations—ensuring the right parts, equipment, and preparation are in place so our technicians can succeed and our customers can count on...

  • Auto Repair Shop GM — Lead Team, 100% Benefits, No Weekends

    4 weeks ago

    Big Lake, United States Motor Works Auto Full time

    An automotive service provider in Big Lake, MN is seeking an experienced Auto Repair Shop General Manager to oversee shop operations and lead a team of skilled professionals. The ideal candidate will have over 5 years of experience in automotive repair and management, a focus on customer service, and the ability to inspire a positive work culture. This...

  • Auto Shop Helper

    4 weeks ago

    Lake Worth Beach, United States Caliber Full time

    Auto Shop HelperCaliber Collision has an immediate job opening for an Auto Shop Helper to perform all-purpose duties, which may include, but not limited to: Maintaining the daily housekeeping of the interior of the production area including daily emptying of waste cans, sweeping floors, disposing of unwanted parts, assist in cleaning of spray booths, and...

  • Auto Body Repair Tech

    1 day ago

    Lake Crystal, United States Aventure Staffing Full time

    Auto Body Technician – Heavy-Duty Trucks & Equipment  Lake Crystal, MN Pay: $20+/hr (based on experience and certifications) Job Type: Full-time | Day Shift | Overtime Available We’re looking for an experienced Auto Body Technician to join our team! You’ll be working primarily on heavy-duty trucks and commercial equipment, repairing, restoring, and...

  • Auto Body Repair Tech

    1 week ago

    Lake Crystal, United States Aventure Staffing Full time

    Auto Body Technician – Heavy-Duty Trucks & Equipment Location: Lake Crystal, MN Pay: $20+/hr (based on experience and certifications) Job Type: Full-time | Day Shift | Overtime Available We’re looking for an experienced Auto Body Technician to join our team! You’ll be working primarily on heavy-duty trucks and commercial equipment, repairing,...

  • District Dispatcher

    4 weeks ago

    Salt Lake City, United States Safelite Full time

    Dispatcher PositionDoes this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.A Brief...