Director

1 week ago

Raleigh, North Carolina, United States Chick-fil-A Full time

As core members of the restaurant leadership team, Restaurant Directors typically oversee specific areas of the restaurant business like Operations, Training, Human Resources, and more. A Director oversees a department within the business and is responsible and accountable for business results in that department. Qualified applicants have 5+ years of leadership experience and flexible availability during restaurant business hours.

Responsibilities

  • Fully owns area processes, results, and staffing
  • Works with Executive Director Team to set strategy for operational systems and processes
  • Develops a strong Team Leader and Supervisor tier
  • Develops and leads the team toward accomplishing performance metrics
  • Ensures proper management and documentation of all area systems and guidelines 
  • Drives brand standards for Food Quality, Safety, Guest Experience, and all other performance metrics
  • Explores and implements new ways to improve operations
  • Creates a positive restaurant environment for the guests and team
  • Allocates daily, weekly, and monthly cleaning and maintenance tasks
  • Analyzes and effects business results: CEM, Food Cost, Labor Cost, Net Profit
  • Prepares the restaurant and team for all Third Party Audits: Health Department, Deloitte, EcoSure, etc.
  • Anticipates and solves long-term issues of throughput and systems
  • Supports fellow Director Team with coverage for time off
  • Attends weekly director meeting
  • Participates in all team building events
  • All other tasks as assigned

Required Competencies

  • Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning
  • Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
  • Time management: organization, high capacity, meets deadlines, prioritizes most important goals, makes wise decisions
  • Adapts and innovates: adjusts quickly to changing priorities and conditions and generates new approaches to problems
  • Growth oriented: explores new ideas and opportunities to produce results for the business
  • Intentional leadership: intentionally and proactively leads the team to meet our potential in a God-honoring way
  • Organizational builder: skilled in organizational strategy and execution; thinks, builds, and leads like an owner
  • Culture guardian: models Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose
  • Faithful steward: invests and multiplies what has been given to them to steward

Development

  • Create and follow personal development plan
  • Develop and execute quarterly area growth plans 
  • Meet 1:1 with Executive Director to discuss the business and problem solve to improve results
  • Maintain current ServSafe Certification
  • Work intentionally with leadership team
  • Develop strong supervisor team
  • Collaborate with Training Director and Leadership Development Director in tracking all team members' development

Key Performance Indicators

  • Food Safety Score
  • Customer Experience Metrics
  • Sales Growth 
  • Net Profit

Requirements

  • Full time
  • 45+ hours per week
  • Flexible availability required
Work schedule
  • Weekend availability
  • Monday to Friday
  • 8 hour shift
  • 10 hour shift
Benefits
  • Health insurance
  • Paid time off
  • Dental insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Paid training

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