Sales Administration Specialist

METER is seeking a Sales Administration Specialist I. Ensuring a world-class client experience, the Sales Administration Specialist interfaces with both Account Executives and clients via phone and email to gather and provide accurate pricing and terms, enters sales order information, and evaluates and solves client purchasing problems. As part of receiving and processing orders, this role also facilitates communication and documentation between sales, production, and shipping/logistics and ensures prompt and proper movement of each order through to shipment of goods and/or services.  The Sales Admin Specialist also fulfills departmental roles by assisting with renewal services, providing basic quotes, conducting specific data searches as requested by the Account Executive, and assisting with other detailed responsibilities within the sales administrative processes, including other pre-sale activities. 

The Sales Administration Specialist is a service-oriented role. Whether assisting clients or working with the sales team and other internal departments, it is vital to METER Group's success that the person in this role works hard to deliver a high level of support. 

This position works from our Pullman, WA headquarters. 

For informational purposes, the entire pay range for this role is $20.56 -$26.05. However, we expect to make an offer at somewhere between $20.56 and $23.50. Please keep this in mind when applying for this role. We are open to reviewing candidates with more or less experience; the pay range may differ if filled at a different level. Our offer will be based on job-related factors such as candidate experience, training, knowledge, and skills.   

Essential Functions 

• Working directly with clients over the phone or via email 
• Receiving and processing client orders and providing simple, verbal price quotes via email or phone 
• Verifying pricing, terms and conditions, shipping requirements, warranty information, payment terms, and any special client instructions or requests for each order including confidential information 
• Ensuring timely and accurate order processing  
• Following up with Sales team members, Shipping services, and others in coordinating order fulfillment to ensure on-time product order delivery 
• Understanding general product information and communicating that with clients 
• Securing accurate order data from the client through established verification processes 
• Resolving minor client order issues to the satisfaction of both clients and company 
• Accepting and performing other assignments as proficiencies are gained  

Required Technical and Functional Skills 

• Demonstrated ability to work within deadlines established by client and company 
• Adaptable to changing environments affecting Sales and Order Processing imposed by the client and/or the company 
• Proven ability to work well in both individual and team assignments 
• Strong client service and oral and written communication skills, including diplomacy in handling client requests and conflict within company policy and procedures 
• Sound understanding and application of purchase contract terms and conditions and shipping methods and terminology 
• Efficient use of computer systems and software including Microsoft products, etc., proven ability to learn new systems 
• Use of multi-line phone and telecommunications systems 
• Results-driven with minimal supervision   

Preferred Qualifications 

• Excellent English language skills 
• Experience in an E-Business environment, including Salesforce and Netsuite 
• 2 years of post-high school education with emphasis in business, marketing, office occupations, and/or client service   

Work environment: Office setting including the use of a variety of office equipment and computer systems and frequent work interruptions 

We ask all applicants to apply through our website at Jobs At METER Group. If your interests, qualifications, and experience match any of our openings, please apply for that position so that you are considered immediately.  

Full-Time Employee Benefits at METER Group:  

• Two medical plan options are available for full-time employees: a traditional low-premium plan; or a no-premium high-deductible plan. These plans both include dental and vision coverage. The traditional plan has the option of a Flexible Spending Account (FSA). The high deductible plan includes an employer-funded Health Savings Account (HSA).  
• A 24/7 telehealth solution is provided to all full-time employees, paid by METER Group. 
• For their first year, full-time employees receive 80 hours of Paid Leave (vacation time) in a lump amount prorated to your start date. Paid Leave increases increase to 108 hours per year after one year and 140 hours per year after four years of service (prorated during the transition year). All Employees receive Sick Leave that accumulates one hour for every 40 hours worked. 
• 11 Paid Holidays, including: New Years Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve, Christmas Day, Day after Christmas. 
• 20 hours of paid Charitable Leave (to help with charitable organizations/causes) annually. 
• METER Group pays for one year's salary in life insurance as well as short-term and long-term disability insurance for full-time employees.  
• Employee-paid traditional and ROTH 401k options are available  
• When METER is profitable, employees enjoy profit sharing 
  • Profit sharing bonus, paid out each quarter.  
  • Employer contributions to a profit sharing retirement fund. 

About METER Group: 

In the early 1980s, METER Group was founded by world-renowned soil physicist Dr. Gaylon Campbell. Gaylon knew researchers needed simple-to-use sensors and smarter data intelligence to improve their research. 40 years later, we're still leading the way in the advancement of IoT sensing and data technology and world-class lab instrumentation. We're always looking for ways to improve how researchers turn data into insights. Scientists, growers, and engineers worldwide depend on METER systems for deeper understanding of critical issues with global impact, such as water and food shortages, environmental disasters, and climate change.  At METER Group, we're building the systems needed to mitigate these and other issues facing our planet. We need your help to find innovative and effective solutions to some of the world's most challenging problems. Learn more about what it's like to work at METER Group:  

METER Group's headquarters are located in Eastern Washington with unmatched quality of life. Enjoy the smaller town life: no traffic, country space, great schools, safe neighborhoods, and easy access to recreational activities in nearby mountains, rivers, and forests. All this plus the advantages of two major universities within eight miles of METER Group (Washington State University and the University of Idaho), and the associated events and activities, make for a great living situation.   

METER Group is an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.