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Brand Operations Manager

2 weeks ago

Chicago, Illinois, United States KPG99 INC Full time

Please find below the Job Description and let me know if you are interested?

Position: Brand Health Coordinator with in Hospitality

Location: Hybrid 2-3days a week in Chicago IL

Preferred: Independent Consultant

Duration: 6+ Months (Will be a Long Term Contract)

PREFERRED TO WORK ON W2 OR 1099

Must have Hospitality experience

PURPOSE:

Support the Brand Health Accountability team in managing operational tasks, ensuring efficient and timely communication, and driving the success of Accountability programs. This role is instrumental in maintaining brand consistency, responding to critical needs, and providing administrative and operational support.

POSITION RESPONSIBILITIES:

This position supports existing Accountability programs and contributes to maintaining operational excellence. Key responsibilities include, but are not limited to:

Tier Response Coordination:

Oversee and manage the team's shared mailboxes and internal communication channels to ensure accurate, timely, and thoughtful correspondence to inquiries and requests or escalate as necessary.

Coordinate day-to-day project activities and timelines in support of Brand Health Accountability initiatives.

Maintain accurate and up-to-date records, shared tools, templates, and documentation to support efficient team operations.

Manage schedules, track project progress, and prepare materials for presentations or meetings in support of the Accountability team.

Assist with reporting tasks, such as data entry, tracking key performance metrics, recording milestones, compiling updates, and preparing summaries for internal and external stakeholders.

Review and ensure reports are accurate, complete, and submitted within established deadlines. Refine and elevate presentation materials to ensure clarity, visual consistency, and alignment with Hyatt's communication and brand standards.

Draft, edit, and distribute internal communications and stakeholder updates in a clear, consistent, and professional manner.

Troubleshoot tier 1 technical issues and conduct user acceptance testing on bug fixes and enhancements.

Partner and collaborate with internal teams and external stakeholders — (e.g. Brand, Operations, Insights, Owners, Operators, Design & Construction, Contractors, Vendors) — to ensure alignment on priorities and deliverables.

Uphold Hyatt's purpose and values in all communications and interactions.

Team and Process Support:

Supports leadership with strategic presentation refinement and message alignment. Refine and elevate presentation materials to ensure clarity, visual consistency, and alignment with Client's communication and brand standards.

Provide support for miscellaneous tasks as needed to assist the Accountability team, coordination of generic mailboxes, addressing ad hoc requests, and contributing to the overall efficiency of the team's operations.

Identify opportunities to streamline workflows and suggest improvements to enhance team efficiency.

Ensure all activities align with company standards, procedures, and brand guidelines.

EXPERIENCE AND QUALIFICATIONS:

Strong organizational and multitasking skills.

Exceptional attention to detail.

Professional written and verbal communication skills.

Creative thinker with an eye for design, narrative flow, and presentation refinement.

Advanced Proficiency in Microsoft Office Suite (Powerpoint, Excel, Word, Outlook); familiarity with Canva or Adobe Create Suite preferred.

Familiar with SmartSheet.

Customer service skills, including the ability to address inquiries professionally and efficiently.

Proactively approaches problem-solving with a positive attitude in handling challenges.

Highly engaged and willing to learn new skills fast.

Flexibility to adapt to evolving priorities and deadlines.

Demonstrated ability to manage multiple priorities, shared inboxes, and competing deadlines.

Strong interpersonal skills with the ability to build collaborative relationships across functions and regions.

EDUCATION:

Some College/University

Hospitality experience is preferred

Eagerness to learn about business operations, data quality, and the hospitality industry.

Thanks and Regards

Karan Rajput
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