Manager, Fraud Investigations

2 weeks ago

UT Cottonwood Heights FL Jacksonville DE Greenville, United States SoFi Full time

The Role:

We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.

The Manager, Fraud Investigations will be responsible for overseeing Fraud Investigators and Fraud Specialists that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain. 

What You'll Do:

  • Manage team of Investigators and Fraud Specialists to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases

  • Provides ongoing mentoring, coaching, and counseling to Fraud Specialists and Investigators to drive production and quality goal achievement

  • Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership

  • Collaborate with Senior Management related to ongoing projects to further enhance process improvements

  • Lead and coach Fraud Specialists and Investigators on productivity while driving accountability and efficacy

  • Develop and implement SOPs for new processes

What You'll Need:

  • 5-8 years of fraud experience 

  • Minimum of 4+ manager leadership experience 

  • Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability

  • Subject matter expert for Fraud Prevention and Investigation – including process, processes, controls, and KPIs

  • Demonstrate ability to lead, coach and mentor teams

  • Knowledge of banking compliance trends, rules, and regulations

  • Excellent organizational skills

  • Excellent written and verbal communication and presentation skills 

  • Analytical and problem-solving skills 

Nice to Haves:

  • A CFE or similar industry designation

  • Manager, Fraud Investigations

    2 weeks ago

    Jacksonville, United States SoFi Full time

    The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain. What You’ll Do: Manage team of...

  • Senior Fraud Specialist, Fraud Investigator

    2 weeks ago

    Cottonwood Heights, UT, United States SoFi Full time

    Employee Applicant Privacy NoticeWho we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...

  • Senior Fraud Specialist, Fraud Investigator

    1 week ago

    Cottonwood Heights, UT, United States SoFi Full time

    Employee Applicant Privacy NoticeWho we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...

  • Manager, Fraud Investigations

    2 days ago

    Greenville, United States SoFi Full time

    The roleWe are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Fraud Investigations Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit...

  • Manager, Fraud Omni Crypto

    3 days ago

    Cottonwood Heights, United States SoFi Full time

    The roleWe are seeking a talented and self-motivated Manager to assist in leading our Fraud team. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Fraud Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit activities involving cryptocurrency...

  • Fraud Investigator

    1 week ago

    Jacksonville, Florida, United States SoFi Full time

    Employee Applicant Privacy NoticeWho we are: Shape a brighter financial future with us.Together with our members, we're changing the way people think about and interact with personal finance.We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...

  • Private Investigator

    4 hours ago

    Jacksonville, United States Emerging Investigations Full time

    Company Description At Emerging Investigations, we prioritize providing our clients with actionable information they can't get on their own. Our office has represented hundreds of individuals and businesses in a diverse range of investigative matters, and we invest our very best minds in every case we take on. Our focus is on representing each client...

  • Fraud Investigator, Special Operations

    2 weeks ago

    Jacksonville, United States SoFi Full time

    Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an...

  • Manager, Fraud Quality Assurance

    5 days ago

    Cottonwood Heights, United States SoFi Full time

    Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an...

  • Fraud Investigator, Special Operations

    4 days ago

    Jacksonville, Florida, United States SoFi Full time

    Employee Applicant Privacy NoticeWho we are:Shape a brighter financial future with us.Together with our members, we're changing the way people think about and interact with personal finance.We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...