Dispatcher/Customer Service Representative

3 days ago

Deerfield Beach, Florida, United States Vaco by Highspring Full time

Vaco has an immediate opening for a
Dispatcher/Customer Service Representative

Location: Deerfield Beach, FL

Compensation: $22/hour

Hours: Monday - Friday 8AM-5PM

This position will report to both the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting logistics operations to maximize efficiency and customer satisfaction.

Responsibilities include, but are not limited to:

  • Coordinate and schedule dispatch of bulk cement, aggregate and Fly Ash deliveries in alignment with customer orders and plant capacity.
  • Act as the primary point of contact for customers regarding order status, delivery times, and product availability.
  • Schedule, Tender, Book and Monitor delivery schedules, address any delays or changes, and proactively communicate updates to customers.
  • Work closely with carriers' transport coordinators, and internal/external customers team to ensure smooth logistics and service fulfillment.
  • Maintain accurate records of orders, dispatch logs, and delivery confirmations in the system (Mercury Gate/JWS).
  • Resolve customer complaints, delivery issues, or product quality concerns with professionalism and urgency.
  • Ensure compliance with safety regulations and company policies in dispatch operations.
  • Prepare and generate daily/weekly dispatch and service performance reports.
  • Support inventory tracking and stock reconciliation processes when needed.

Qualifications:

  • Must have associate's degree or dispatch experience. Bachelor's degree is preferred.
  • Safety focused and able to participate in a safety-centered work culture.
  • Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
  • Excellent written and verbal communication skills with professional decorum over the phone.
  • Embracement and enhancement of Performance-based, Safety Culture
  • Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
  • Problem Solving, Decision-Making, and Critical-Thinking skills.
  • Attention to detail, ability to stay organized and work independently.
  • Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
  • Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
  • Must be able to speak, read and write English. Bilingual or Spanish is a plus.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

  • Customer Service Rep II

    1 week ago

    Deerfield Beach, Florida, United States Titan America Full time $40,000 - $80,000 per year

    OverviewReplenishment Customer Service RepresentativeTitan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to the Replenishment Manager. This position is responsible for handling dispatch schedules, order tracking, customer communication, and supporting...

  • Customer Service Representative

    5 days ago

    Deerfield Beach, Florida, United States Elevate Hire Agency Full time

    The Customer Service Representative will be a vital front-line representative, responsible for providing exceptional support and service to health insurance members and providers. This role involves addressing inquiries related to health plans, benefits, claims, and enrollment in a professional and empathetic manner. The ideal candidate will possess strong...

  • Customer Service Representative

    6 days ago

    Deerfield Beach, Florida, United States Everything Medicare, LLC Full time $60,000 - $80,000 per year

    Job DescriptionEverything Medicare is seeking a Customer Service Representative to join our team. In this role, you will use strong communication and active listening skills to understand customer needs, resolve concerns, and provide an exceptional client experience. As part of our proactive support team, you'll help address issues quickly and offer feedback...

  • Lead Customer Service Representative

    1 week ago

    Deerfield Beach, Florida, United States Circle K Full time $40,000 - $80,000 per year

    Store : 4791 N Dixie Hwy, Deerfield Beach, Florida 33064Shift AvailabilityFlexible AvailabilityJob TypeLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service...

  • Senior Customer Service Representative

    2 weeks ago

    Deerfield Beach, Florida, United States JM Family Enterprises Full time $60,000 - $90,000 per year

    The Senior Customer Service Representative is responsible for delivering great customer service to JM&A dealers, Field Sales Representatives, and product contract holders. This role focuses on enhancing relationships with both internal and external customers by addressing general JM&A inquiries, including contract administration, dealer portal support, and...

  • Senior Customer Service Representative

    19 hours ago

    Deerfield Beach, Florida, United States JM&A Group Full time

    The Senior Customer Service Representative is responsible for delivering great customer service to JM&A dealers, Field Sales Representatives, and product contract holders. This role focuses on enhancing relationships with both internal and external customers by addressing general JM&A inquiries, including contract administration, dealer portal support, and...

  • Service Dispatcher

    1 week ago

    Pompano Beach, Florida, United States Engineered Air Full time $45,000 - $80,000 per year

    The Service Dispatcher reports to the Department Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department.  The incumbent also assists the Department Manager in achieving the applicable sections of the strategic plan.     BenefitsMedical InsuranceDental Insurance 401K...

  • Customer Service Representative

    1 week ago

    Fernandina Beach, Florida, United States U-Haul Full time $35,000 - $45,000 per year

    Location:1830 S 8th St, Fernandina Beach, Florida 32034 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    6 days ago

    Pompano Beach, Florida, United States U-Haul Full time $30,000 - $50,000 per year

    Location:903 E Sample Rd, Pompano Beach, Florida 33064 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Bilingual (Spanish) Scheduling Representative-Hybrid

    7 days ago

    Deerfield Beach, Florida, United States People's Trust Insurance Full time $30,000 - $42,000 per year

    Job Summary: We are currently seeking a highly organized and efficient Scheduling Representative to join our team. As a Scheduling Representative, your primary responsibility will be to schedule home inspection appointments for clients. You will play a crucial role in coordinating the logistics, dispatching inspectors to work locations, and ensuring a...