Client Success Manager

3 weeks ago

Chicago, Illinois, United States NCC Full time

About NCC
At NCC, we're driven by a mission to simplify, secure, and elevate the automotive credit experience. Complete Credit, a credit-driven retailing platform, empowers dealerships to accelerate their processes, stay compliant, mitigate fraud, drive profitability, and deliver a seamless buying experience for every customer. We partner closely with our dealers — not just as a vendor, but as a trusted extension of their team.

Overview
We're looking for a
Client Success Manager (CSM)
to join our growing team. In this role, you'll guide dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. You'll act as the main point of contact for new customers — ensuring they not only launch successfully but continue to see measurable value from our solutions.

This position combines technology, training, and relationship management. You'll spend time both on-site at dealerships across the U.S. and virtually from your home office, helping each store master the platform and integrate it seamlessly into daily operations.

What You'll Do

  • Lead onboarding and training sessions for dealership teams on NCC's Complete Credit platform
  • Serve as a trusted partner, driving best practices and measurable adoption across accounts
  • Partner with dealership management to customize workflows and optimize credit processes
  • Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
  • Monitor key metrics around product utilization, satisfaction, and SLA adherence
  • Identify opportunities to streamline processes, enhance user experience, and improve results
  • Maintain detailed documentation, including health check plans, issue logs, and status reports
  • Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
  • Represent the voice of the customer internally to influence the roadmap and product improvement

What You'll Bring

  • 3+ years of experience in training, implementation, or client success, in automotive technology REQUIRED
  • Previous experience working at an auto dealership is preferred
  • Excellent communication and presentation skills, both in person and virtual
  • Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
  • Hands-on experience with web-based software and mobile applications
  • Strong analytical, problem-solving, and decision-making skills
  • Familiarity with automotive retail operations — dealership experience strongly preferred
  • Willingness to travel up to 60% for onsite dealer launches and trainings
  • A proactive, customer-first mindset — you're passionate about helping clients win

Why NCC

  • Work with an innovative team at the forefront of automotive credit technology
  • Partner with industry-leading dealerships nationwide
  • Competitive compensation and travel perks
  • A culture built on collaboration, accountability, and growth

We are an equal employment opportunity employer and a drug-free workplace.

Texting Privacy Policy and Information:
You may receive text messages regarding your application and potentially regarding interview scheduling.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes

Message frequency will vary depending on the application process.

Msg & data rates may apply.

OPT out at any time by texting "Stop".

Powered by JazzHR

JLKap5JmAu

  • Client Success Manager

    3 days ago

    Chicago, Illinois, United States PerkSpot Full time $60,000 - $65,000

    PerkSpot is searching for a Client Success Manager to join our Client Success team At PerkSpot, our mission goes beyond discounts—it's about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that's a special family...

  • Client Success Manager

    3 days ago

    Chicago, Illinois, United States Carrum Health Full time

    At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.In 2014 Carrum reinvented the Centers of Excellence...

  • Client Success Manager

    7 days ago

    Chicago, Illinois, United States Crafty Full time

    Note to Candidates:We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in...

  • Client Success Manager

    1 week ago

    Chicago, Illinois, United States Crafty Full time $75,000 - $85,000

    The Role:Crafty is seeking an established Client Success Manager to own client relationships with a diverse book of business. Your main areas of responsibility will be client satisfaction, retention, and growth.  This role prioritizes client satisfaction through proactive engagement and a client-centric mindset. The ideal candidate will demonstrate strong...

  • Senior Manager, Client Success

    3 days ago

    Chicago, Illinois, United States SmithBucklin Full time

    Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Senior Manager, Client Success (IT Services) to join our Information Technology Services (ITS) unit in Chicago. Our ITS unit ensures our association clients grow by leveraging optimal technology to meet...

  • Client Success Manager

    17 hours ago

    Chicago, Illinois, United States BrightSpring Health Services Full time

    Our Company PharMerica Overview The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 50% travel...

  • Client Success Manager

    3 days ago

    Chicago, Illinois, United States Rewards Network Full time $71,240 - $80,496

    About Rewards Network For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology...

  • Manager, Client Success

    5 days ago

    Chicago, Illinois, United States dentsu Full time $62,100 - $83,088

    Job Description:Amplifi is dentsu's commercial innovation arm: we amplify the craft of the network, delivering incremental value and measurable outcomes. Amplifi builds growth solutions that drive effectiveness, efficiency, and impact for clients.Role Summary:The Manager, Client Success is responsible for overseeing and servicing their assigned dentsu...

  • Client Success Operations Manager

    5 days ago

    Chicago, Illinois, United States Corgi Insurance Services, Inc Full time

    About Beagle (a Corgi Company)At Beagle, we are rebuilding the insurance industry from the ground up, starting with renters insurance for property managers and multifamily portfolios. We are part of Corgi, a YC-backed startup, launching our Dallas and Chicago offices from scratch to scale our renters-insurance programs nationwide. We are looking for a...

  • Client Success Manager- Comperemedia

    3 days ago

    Chicago, Illinois, United States Mintel Full time

    Our client's success is our success. By helping our clients achieve their goals while leveraging Mintel and Comperemedia, we will continue to preserve our long-standing relationships and penetrate more areas of their business allowing us to more broadly demonstrate our value.With over 1,500 clients and subscription revenue of over $80M throughout the...