Manager of Adult Services

Job Details Program Services - Orlando, FL Full Time Bachelors Degree - 4 Years Description

At Lighthouse Central Florida, we believe in creating pathways to independence, dignity, and purpose for people of all ages. Every day, our team empowers children, adults, and families to navigate life with confidence through rehabilitation, education, and community connection. As a Manager of Adult Services, you'll lead a team dedicated to transforming lives across Central Florida.

We seek a Manager of Adult Services who will oversee the organization's adult vision rehabilitation programs and ensure services are innovative, efficient, and effective in meeting the needs of individuals with visual impairments. This position will be a member of the Program Leadership Team, fostering and developing a collaborative team environment that focuses resources on each client's ability to achieve their programmatic goals.  Responsibilities include leadership, team building/supervision, direct service, program development, quality and improvement, and resource management.

Leadership and Supervision

• Model and champion all Lighthouse Central Florida's core values. Reflect them in daily interactions with clients, staff, and all internal and external constituencies.
• Provide direct supervision, coaching, and performance management for a multidisciplinary team of instructors and support staff. Foster a culture of accountability, continuous improvement, and inclusive teamwork.
• Inspire, recruit, and equip a high-performing team through targeted training and ongoing development.
• Contribute to long-range planning and cross-functional collaboration to ensure Lighthouse's adult services remain responsive, scalable, and aligned with industry trends and community needs.
• In collaboration with OTs and COTAs on the LCF team, serve as the point of contact for OT and COTA students in Level 1 and Level 2 field placements, as well as with their supervisors in the university programs.

Program and Quality Management

• Successfully manage the contracts, reporting, and quality assurance for the Non-working adults, Seniors, and Vocational Rehab programs, the Veteran's Administration, and any fee for services
• Participate in the development of strategic and operational plans. Promote efforts to develop and define program improvements and new service opportunities
• Establish performance goals and service standards for all areas supervised, ensuring compliance with all applicable accreditation and funding-source requirements.
• Ensure staff enter data in the client management system, maintain service notes, and generate reports
• Lead the development and consistent implementation of written procedures for the delivery of services
• Monitor and implement the delivery of services based on best practices established by professional experts, personal experience, current research, and statistical data
• Collaborate with the Marketing and Fund Development team to identify, vet, develop, implement, and monitor program grants and contracts by providing verbal and written input and reports as required/needed.

Fiscal Oversight

• Work with the Vice President of Program Services in the development of the LCF annual operational budget for our Adult Programs.  Assist team members in meeting earned revenue expectations and operating within approved spending limits. Report progress made and challenges encountered to the VP.
• Manage ongoing expenses in assigned areas to operate within the approved budget.  Make adjustments to spending as appropriate based on the organization's financial performance

Service Delivery

• Conduct functional assessments to establish an Individual Service Plan, including immediate and long-term goals, for each assigned client, as needed.
• Provide Vision Rehabilitation services, within your credentialed scope of practice, based on established individual goals and professional standards, as needed.
• Work cooperatively with the Division of Blind Services and other funding entities to facilitate delivery of services.
• Provide information and referral as necessary to program participants.
• Complete required service documentation to document each client's progress.
• Ensure the confidentiality of client records in accordance with accreditation requirements and state and federal laws/regulations.
• Perform other duties as required.

Qualifications Qualifications
Education:

Bachelor's Degree required, with an emphasis in visual disabilities, or related field; Master's Degree in a vision-related field preferred

Experience:
Minimum of two years of experience working with individuals with visual impairments required.
 
License/Certification:

A minimum of one current certification is required:

• ACVREP COMS (Certified Orientation & Mobility Specialist)
• ACVREP CATIS (Certified Assistive Technology Instructional Specialist)
• ACVREP CVRT (Certified Vision Rehabilitation Therapist)
• ACVREP CLVT (Certified Low Vision Therapist)

Demonstrated Knowledge, Skills and Abilities:

• Intermediate knowledge of database applications
• Possess excellent internal and external customer service skills
• Ability to triage for service delivery
• Possess knowledge of community and blindness resources
• Ability to interpret eye reports to determine eligibility for services
• Possess a working knowledge of MS Word, Excel, Internet, and Outlook
• Possess an ability to utilize the database for client demographics, case documentation, and report generation
• Possess effective organizational and time management skills with attention to detail
• Ability to establish and maintain effective working relationships with co-workers, management, business professionals, civic organizations, private corporations, and the general public
• Ability to project a positive, compassionate image to the public

Physical Demands:

• Ability to move about independently
• Moderate ability to move and lift items, usually ranging up to 40 lbs
• Climbing stairs, walking
• Ability to actively participate in a variety of indoor and outdoor events
• Prolonged standing upon occasion
• Prolonged sitting at the work workstation

Requirements:

• Maintain required certification and/or license
• Must pass Level II background check
• Possess or be able to utilize reliable transportation
• Eligible to work in the United States

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