fae

Company Description

Welcome to Renon Power, a new energy storage brand committed to making green power within reach. With our own R&D team and automatic production factory, we are dedicated to delivering innovative, reliable, and affordable energy storage solutions to customers all over the world. Our products are designed to meet the needs of a wide range of applications, from residential and commercial buildings to industrial facilities and utility-scale projects. Join us on our mission to create a cleaner, greener, and more sustainable world.

Role Description

Product Operation and Maintenance
: Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long-term stable operation of the products and enhancing the customer experience.

After-Sales Issue Resolution
: Respond quickly to customer after-sales requests, accurately diagnose and efficiently resolve technical issues encountered during product use, either remotely or on-site, ensuring the continuity and stability of customer operations.

Customer Feedback and Requirement Collection
: Regularly communicate with customers to actively collect feedback on product usage, improvement suggestions, and new feature requests. Analyze the feedback systematically and report clearly and accurately to the R&D and product departments to drive continuous product optimization and iteration.

After-Sales Service Satisfaction Guarantee
: Handle every after-sales service with professional skills and a passionate service attitude, manage customer expectations, and continuously improve the overall customer satisfaction with the company's after-sales service to ensure a high-quality customer experience.

• Knowledge Base Contribution
  : Organize and archive typical after-sales cases and problem-solving solutions, contributing to the internal knowledge base, improving team service efficiency, and enhancing technical proficiency.