Senior Warehouse Quality Specialist

Hi there, we're Article. Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Senior Warehouse Quality Specialist, you'll be responsible for conducting inspections, tests, and audits at our warehouse site, verifying suppliers are meeting standards, and working on solutions projects to repair non-conforming products. You will collaborate closely with the Quality Department, Warehouse and Logistics, and other cross-functional teams to help drive quality improvements.

Why We Need You:

Article's Warehouse department receives all our boxed furniture, inspects and adds the inventory to our system, then stores all our boxed furniture which is then loaded into delivery trucks - they ensure the right products are going to the right customers.

You will work with the quality team to ensure the quality of our furniture, and to address non-conformances efficiently. This role is crucial for maintaining high standards of quality and customer satisfaction. The warehouse quality team was first introduced in 2024 and we are excited to expand the team with team members at all warehouse locations. The Senior Specialist will assist in managing the distribution and prioritization of work across the team, develop solutions for non-conforming products, and work with the team lead on more complex projects.

Why Article?

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you're trusted to explore solutions you believe will work best (you're the expert, after all). You'll do all this while growing your skills within a company that is redefining the furniture industry.

Schedule: Monday - Friday 40 hours a week - (8:00am - 5:00pm)

Location: 1660 Ashton Park Drive, Colonial Heights, VA 23834

Team Size: 5

• 29 paid days off between vacation, wellness and holiday (details below)
• Generous medical, dental and vision coverage for you and your family
• Paid paternity/maternity leave
• 45% discount on all Article furniture
• Paid uniforms & safety boots

Occasional evening meetings may be required to collaborate with global team in Asia or Mexico.

Travel may be required for projects or training at other warehouse locations.

• Conduct thorough inspections of furniture items to ensure they meet quality standards and specifications.
• Identify and document defects, inconsistencies, and non-conformities in products.
• Review products with high delivery damage rates, and conduct in-field investigation on root cause of issue
• Inspections may involve products or packaging in compromised condition. PPE and training will be provided.
• Determine fixes to products at the warehouse not meeting Article's standards such as through reinforcement of packaging.
• Coordinate rework activities and large scale inspections with warehouse personnel or with third parties.
• Assist in rework quoting, and sourcing of materials for repairs as needed.
• Perform tests on products to verify durability, functionality, and safety, and to verify efficacy of any repairs.
• Participate in regular quality audits and reviews.
• Maintain accurate records of inspections, defects, and actions taken.
• Audit and inspect incoming containers to verify conformance to standards, and work with in-country teams to issue CAPAs for non-conformances.
• Audit box sizes and weights.
• Provide feedback and suggestions for process improvements to enhance product quality.
• Conduct other ad hoc project work as required.

• 3–5 years of quality inspection experience (furniture, warehousing, or manufacturing preferred)
• Understanding of furniture construction (asset)
• Prior CAPA/root cause experience
• Strong attention to detail and problem-solving skills
• Ability to conduct inspections, basic tests, and assembly checks
• Able to read and interpret furniture assembly instructions
• Proficient use of inspection tools and measuring equipment
• Strong delegation, prioritization, and communication skills
• Experience with quality control processes and standards

Tools & Technology

• Proficient in Google Workspace (Gmail, Docs, Sheets, etc.)
• Experience with Wrike or similar project management tools (asset)

Work Environment

• Able to work independently and as part of a team in a fast-paced environment
• Dependable, reliable, and committed to quality

Physical Requirements

• Able to lift 50 lbs independently
• Able to move 100–300+ lbs with team members and/or proper equipment

Other Requirements

• Legally authorized to work in the U.S.
• Must pass:
• Pre-employment drug and alcohol test
• Criminal background check
• Article participates in E-Verify

• Benefits-eligible (90-day probationary period)
• Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance
• Vacation, Holidays & Sick/Wellness Days
• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)
• Other Benefits/Perks
• 4% 401K matched contribution
• Paid maternity and parental leave
• 45% Employee discount + 15 % family & friends discount

The salary range is $75,000 to $85,000. The starting salary will be determined by your transferable skills, knowledge, work experience, and the hiring team's budget, which is based on business needs, market compensation data, and internal equity.

Hi there, we're Article. Since 2013 we've been redefining the furniture industry one sofa at a time.

• Vancouver, Canada is home to our HQ (and our first retail store)
• Ho Chi Minh City, Vietnam is home to our Asia HQ
• Our US and Canadian logistics network serves our customers coast to coast

Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans will carefully review every application. We do not use artificial intelligence or ranking algorithms in our hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information onScam Jobs.If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing This email is dedicated to accommodation requests only—non-related messages will not receive a response.