Customer Success Manager

2 days ago

Palo Alto, California, United States Blazel Full time

Location:
Palo Alto, CA - (Next to the Four Seasons & IKEA)

Worksite:
Hybrid - 3 days a week onsite

Type:
Full-Time

Overview

We're looking for a
Customer Success Manager
to own client relationships end-to-end — from onboarding through strategy, reporting, and renewals.

This person will serve as the primary point of contact for clients, coordinating internal teams, ensuring deliverables meet expectations, and driving measurable results across campaigns.

Responsibilities
1. Onboarding

  • Lead client onboarding calls and establish workflows.
  • Ensure client can login and grants access to third party accounts
  • Present and align on image styles and brand direction.
  • Discuss profile optimization and positioning.
  • Clarify current goals and roadmap for deliverables.
  • Set up Slack channels for client communication.

  • Plan and agree on early experiments or A/B tests.

  • Ongoing Account Management

  • Act as the main relationship owner across 100+ clients

  • Handle ticket routing between teams (engineering, writing, design).
  • Ensure that client requests are correctly turned into tickets and resolved.
  • Ensure tickets are resolved by escalating and project managing outstanding tasks
  • Ensure smooth communication loops between clients and internal teams.

Qualifications

  • 2–5 years of experience in customer success, account management, or client services.
  • Excellent communication and project-management skills.
  • Proven ability to manage multiple clients and coordinate cross-functional teams.
  • Familiarity with marketing workflows, social platforms, or creative production.
  • Comfortable in a fast-paced, hybrid startup environment.

Why Work @ Blazel

  • Impact:
    Collaborate with the automations and engineering teams to build AI into workflows and streamline processes.
  • Culture:
    Work with thoughtful, experienced founders and a high-trust, collaborative team.
  • Environment:
    Modern, well-managed office with
    coffee, breakfast, drinks, and afternoon snacks
    provided daily.
  • Growth:
    Opportunity to scale with one of the fastest-growing startups in AI native marketing

About Blazel

Blazel (currently in stealth) uses AI to help executives scale their voice and target customers across LinkedIn and other channels. We turn founder interviews, pitch decks, and internal materials into high-impact personal branding and marketing content - LinkedIn posts, X posts, blogs, newsletters, podcasts, and press.

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