Senior Business Analyst

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

We are seeking an Senior Business Analyst with a strong understanding of AI's business applications and the ability to translate strategy into actionable initiatives. This role will partner with leaders across the organization to identify, scope, and deliver AI-enabled solutions that improve operational efficiency, enhance customer experiences, and generate measurable ROI.

While you won't be building AI models, you will be deeply involved in shaping AI initiatives, aligning them to business priorities, and ensuring successful delivery. You'll act as the central connector between business stakeholders, AI engineers, and product owners — ensuring AI projects are well-defined, value-driven, and executed on time.

Key Responsibilities

Strategic Alignment & Business Impact

• Partner with business leaders to identify high-value AI opportunities that align with company goals.
• Develop compelling business cases with clear ROI and success metrics for AI projects.
• Prioritize AI initiatives based on business impact, feasibility, and strategic importance.

Requirements & Solution Design

• Translate business challenges into clear, actionable requirements for AI-enabled solutions.
• Collaborate with technical teams to ensure solutions meet business needs and are scalable.
• Map end-to-end business processes, highlighting areas where AI can drive efficiency and value.

Program & Stakeholder Management

• Maintain a clear and prioritized AI program backlog in Jira, ensuring readiness for development.
• Provide visibility into project progress, outcomes, and performance metrics to stakeholders.
• Facilitate alignment between technical teams and business units to ensure smooth delivery.

Change Enablement & Adoption

• Support testing and validation to ensure AI solutions deliver expected business outcomes.
• Lead change management efforts to drive adoption and integration into daily workflows.
• Gather feedback post-implementation to measure success and identify continuous improvement opportunities.

Qualifications

• 7+ years in a Business Analyst, Product Owner, or Strategic Project Management role within a technology-driven environment.
• Proven experience leading technology or AI-related initiatives
• Strong business acumen with the ability to connect AI capabilities to real-world business value.
• Excellent skills in requirements gathering, process mapping, and stakeholder engagement.
• Experience with Atlassian Jira and Confluence (or equivalent tools) for backlog management and documentation.
• Exceptional communication skills, with the ability to explain complex concepts to non-technical audiences.

Preferred

• Exposure to AI, or automation platforms.
• Familiarity with workflow automation and API integrations.
• Basic understanding of AI concepts (e.g., LLMs, RAG, conversational AI, computer vision).
• Experience in self-storage, real estate, or retail technology environments.

Success in This Role Looks Like

• Identifying and delivering AI initiatives that produce measurable operational or financial impact.
• Keeping AI projects strategically aligned, well-defined, and prioritized for maximum business value.
• Ensuring smooth collaboration between business stakeholders and technical teams.
• Driving adoption and measurable results from AI solutions.

Additional Information

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

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