Professional Services Network Engineer

As a Professional Services Network Engineer at STEP, you'll deliver advanced networking solutions across multi-vendor environments. You will plan, implement, and support projects involving routing, switching, wireless, and security technologies from leading manufacturers such as Extreme Networks, Aruba, Juniper, Fortinet, Palo Alto, Cradlepoint and others. You'll take ownership of smaller, standalone implementations and contribute to larger, complex engagements under the guidance of senior engineers and architects.

Typical activities include network design assistance, device configuration and staging, software upgrades, on-site installation, system validation, troubleshooting and detailed documentation following STEP's established standards. You'll work directly with customers, project managers, and peers to ensure projects are delivered efficiently, securely, and to specification, representing STEP's commitment to technical excellence and exceptional service.

What Success Looks Like

• Be always a team player, raising awareness of risks, while supporting the teams' design, implementation, and support of our solutions. Willing to jump in and assist with any work efforts or responsibilities as needed.
• Develop and maintain effective relationships with management, customers, partners, and team members.
• Be part of a supportive team that develops and deploys solutions that exceeds expectations and affects improvement.
• Strive for excellence, both personal and professional.
• Channel your enthusiasm to innovate, educate and improve.

Core Duties and Responsibilities

This is not a network administrator role – it is a Professional Services delivery role focused on planning, implementing, and delivering solutions that achieve real outcomes for our customers. You will:

• Deploy and configure enterprise network solutions (switching, routing, wireless, and security) across multi-vendor environments.
• Lead smaller projects and contribute to complex implementations under senior engineering guidance.
• Perform installation, configuration, validation, and documentation following STEP's established delivery standards.
• Troubleshoot and resolve technical issues with a root-cause mindset, ensuring a positive customer experience.
• Communicate effectively with customers, project managers, and peers to ensure technical clarity and project alignment.
• Contribute to continuous improvement through documentation, knowledge sharing, and collaboration with your team.
• Travel as needed per project requirements.
• Perform other duties as assigned.

Qualifications and Skills

We're looking for engineers who are passionate about solving problems, learning continuously, and delivering exceptional customer experiences. Whether you're an emerging talent ready to grow or an experienced professional ready to lead, we value your drive to deliver outcomes, not just configurations.

Required:

• Strong foundational understanding of networking concepts and protocols (Layers 1–3, VLANs, VRFs, dynamic routing, IP addressing, etc.).
• Hands-on experience with enterprise switching, routing, wireless, or firewall technologies.
• Proven ability to deploy and troubleshoot multi-vendor network environments.
• Excellent communication and documentation skills with the ability to clearly explain complex concepts to both engineers and business users.
• Strong ownership mindset with the ability to manage multiple tasks and deliver against project timelines.

Preferred (but not required):

• Experience in Professional Services delivery or customer-facing project work.
• Familiarity with solutions from Extreme Networks, Aruba, Juniper, Fortinet, Palo Alto, or Cradlepoint.
• Certifications such as CompTIA Network+, CCNA, JNCIA, or equivalent vendor certifications.
• Exposure to network design principles, automation tools, or monitoring/reporting platforms.
• Desire to grow into Senior Engineer or Systems Architect roles through mentorship and hands-on experience.

About STEP Professional Services

At STEP, our mission is simple: to explore what's possible, helping our customers use technology to solve business problems and achieve measurable outcomes. We are an award-winning IT services provider recognized for innovation, integrity, and a people-first approach.

Our Professional Services team is at the heart of that mission. We plan and deliver next-generation networking, security, and cloud solutions for customers across education, healthcare, enterprise, and public sectors. We lead with empathy, operate with excellence, and never stop learning.

When you join STEP, you'll be part of a team that is passionate, empowered, and committed to our customers, to each other, and to our shared vision of being the most trusted and innovative IT solution provider in the markets we serve.

This is a remote, work from home position that requires up to 50% travel based on business needs. Ideal candidates are located in or near Greater Cincinnati/Northern Kentucky; Lexington, KY; Jacksonville, FL; Pittsburgh, PA; or Akron, OH.

STEP is proud to be a recipient of the Greater Cincinnati and Northern Kentucky Top Workplaces Award for a third consecutive year Learn more about STEP and read the press release HERE.

STEP CG is an equal opportunity employer.