Inside Sales Associate

We are currently seeking an individual for our open Custom Order Specialist/Inside Sales position for our growing Tacoma based business.

Flags A' Flying is seeking a highly detailed professional with excellent customer service skills and an upbeat personality. If you have the willingness to learn and want to be part of our small business team, we look forward to learning more about you and sharing more about our business and how we can grow together.

RESPONSIBILITIES:

As the primary point of contact for Flags A' Flying's Custom Flag customers, our ideal candidate must be able to provide customers with exceptional old-fashioned customer service in the modern world. This position is responsible for transactions relating to Custom and stock orders, which includes working closely with both residential and commercial customers to help ascertain their ideal flag and bring that vision to life. This requires someone with strict attention to detail who is a perfectionist when it comes to their work production.

As part of our Customer Service Sales Associate team, responsibilities include greeting, assisting, and sharing product knowledge with customers. Ensuring the office and retail areas are kept clean, accessible, fully stocked with inventory, and assisting with product merchandising. Additional duties include cashiering, order entry, preparing orders for shipment, working to resolve customer or vendor challenges, and positively representing Flags A' Flying in all interactions. The ideal Customer Service Sales Associate is proficient with internet, email, and common computer software and has retail, sales, or other relevant experience working in a fast-paced environment.

Duties and responsibilities will include, but are not limited to the following:

• Providing exceptional service and memorable customer care
• Understanding and sharing the value of our brands products and services
• Communicating effectively with customers via telephone, email, and in-person
• Delivering prompt and professional customer sales transactions
• Monitoring and following up on all customer quotes and orders
• Experience with Adobe Illustrator is a plus

Customer Service Sales Associate responsibilities will include, but are not limited to the following:

• Replenishing retail inventory to maintain proper levels
• Maintaining records of all transactions and interactions with customers
• Processing and preparing phone and website orders for daily shipment
• Sorting and processing incoming mail and product deliveries
• Replenishing retail inventory to maintain proper levels
• Maintaining records of all transactions and interactions with customers
• Building and updating customer database by capturing contact information
• Working to resolve customer/vendor issues or complaints
• Ensuring retail and storage areas are kept clean and organized
• Assisting with product merchandising
• Supporting day-to-day operations and general business administration
• Providing operational support to managers and co-workers

QUALIFICATIONS:

Qualifications include:

• Attentive to detail and able to provide accurate work output
• Superb verbal and written communication skills
• Excellent time management skills, ability to multi-task and manage complicated transactions
• Strong organizational, planning, and problem-solving skills
• Ability to initiate and complete tasks independently
• Proficiency with email, internet, and common software programs (Outlook, Excel, Word, QuickBooks, Shopify etc.)
• Must be able to type a minimum of 45 WPM and have satisfactory 10-key skills
• Sales/customer service experience and/or willingness to learn
• High school degree required; additional professional qualifications preferred

BENEFITS:

• Store hours: 8:30am-4:30pm (Mon-Fri) & 10am-2pm (Saturday)
• 28–40-hour work week
• No evenings, no Sundays, and rotating Saturdays
• Paid holidays for Full Time employees
• Personal paid time off
• Employee Discount
• $18-$24 p/hr

Job Types: Full-time, Part-time

Pay: $ $24.00 per hour

Expected hours: 28 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• • Are you able to commit to working rotating Saturday shifts?

Education:

• High school or equivalent (Required)

Experience:

• Inside and/or Retail Sales: 1 year (Required)

Ability to Commute:

• Tacoma, WA Required)

Work Location: In person