Loan Servicing

Loan Servicing Assistant Manager
Reports to:
Loan Servicing Manager

Salary:
NE15 $40,000 – $55,000

FLSA Status:
Non-Exempt |
Supervisory Role:
Yes

Why Join Us?
At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more

Ready to lead with confidence and make a meaningful impact? Apply now and become part of our dedicated banking family

About The Credit Assistant Manager Role
Join Our Dynamic Banking Team and Lead with Excellence
The Loan Servicing Assistant manager is responsible to directly manage and supervise the Loan Servicing Department by answering questions and assisting with researching of open or outstanding items as needed. The Loan Servicing Assistant Manager ensures that all Bank loans are properly entered, updated, and maintenance both electronically and in paper format. Ensuring that compliance regulations relating to loan servicing are adhered to.

Key Responsibilities

• Creates daily, weekly and monthly reports related to the Loan Servicing Department.
• Responsible for all Loan Servicing Department activities and directly supervises staff.
• Provides support to loan operations.
• Commercial loan booking and servicing.
• Correspond with customers, attorneys, insurance agencies and Bank personnel in regard to residential and commercial credit concerns.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications
Required

• High School Diploma or equivalent education or experience.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.

• Working knowledge with Microsoft Office Programs; Excel and Word.

• Access to reliable transportation.

• Strong organizational skills with the ability to manage multiple priorities.

• Ability to work effectively in a collaborative team environment.

• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

Preferred

• Bachelor's degree.
• Previous banking or financial services experience
• Familiarity with residential mortgages, IRA services, and personal banking products

Schedule
Full-time Position With Hours Aligned To Department Operations

• Monday – Friday: 8:30 AM – 5:00 PM

Evening and weekend work may be required as job duties demand.

Equal Employment Opportunity Statement
Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.