Patient Care Coordinator

Location Detail: 80 Seymour St HH Conklin

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

Job Summary:

As directed by the Dept of Medicine leadership team, the Patient Care Coord will act as a liaison with new patients, the Hospitalist and Advanced Practitioners from the Dept of Hospital Medicine responsible for their care. As the care plan is supported by several different providers that operate separately from the patient's primary care physicians and specialists, there is a need to support the patient in key moments of their care: arrival (way finding, contact information, care plan and support), stay (communication with physician, support with family communication) and transition (post discharge contact to gather feedback on care provided by hospitalists/AP, running of reports, data collecting, etc.) Key to creating a positive experience will be expectation setting about hospitalist interactions, communication about care plan, re-setting of expectations with Providers, including but not limited to onboarding of new Providers around the Patient Experience Role.

Job Responsibilities:

1. Responsible for meeting with newly admitted patients (acute units and ED boarders) to greet, orient to hospitalist team members and workflow, review facility logistics, describe and distribute informational materials, conduct Redcap Survey to obtain data and answer questions. Identify and connect with patient support person as needed.

2. Collect data and key metrics related to patient care gaps and problems in alignment with Quality data metrics. Report these to the appropriate departments/leaders for immediate follow-up. Develop reporting strategies for key metrics and patterns for short-and long-term timeframes. Run reports from Press Ganey, Redcap and Vizient.

3. Act as intermediary to hospitalist administrators and providers on behalf of patients and their families.

4. Serves as a resource to patients and families as well as staff, nursing leadership and providers; responds to concerns and questions related to the care and/or experience provided. Direct complaints and grievances to the appropriate hospital staff/leader or Office of Customer and Patient Relations.

5. Perform other related duties as required

• Associate degree required, Bachelor's Degree preferred.
• Minimum 3-5 years customer/consumer experience in hospitality or healthcare (payer or provider), Excel.
• At least 5 years of customer/consumer experience in hospitality or healthcare (payer or provider) preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.