Bilingual Case Manager

East Bay Innovations

Transitional Care and Case Management (TCCM)

Case Manager I (Full-Time)

Language proficiency in either Cantonese, Mandarin, or Vietnamese is required for this position.

About our Organization:

Established in 1994, East Bay Innovations (EBI) is a nonprofit human services organization that supports people with developmental disabilities, such as intellectual disabilities, autism, and cerebral palsy. Our person centered services support people to live in their own homes, make choices about how they live, work in jobs of their choosing, and enjoy being part of their communities. We seek to further the human rights and empowerment of people with disabilities, and hire people who care about social justice and want to make a difference in the lives of others.

EBI has been named a winner of San Francisco Chronicle's Top Workplaces Award for 2023, 2024, and 2025

Case Manager I (TCCM)

Our Transitional Care and Case Management (TCCM) department is seeking a Case Manager I to provide coordination and support to clients/family in their transition from nursing facilities/long term residential facilities with the goal of coming back into their community. A Case Manager will support their client with securing affordable housing, navigating through Government benefits and helping locate adequate services like In Home Support Services (IHSS) or even nursing support. While our agency supports individuals with developmental disabilities, the TCCM department works with individuals experiencing homelessness, substance misuse, mental health crisis, difficulty with hygiene, and challenging behaviors.

Compensation:

• $26.69 per hour
• Monthly Language Stipend for proficiency in Cantonese, Mandarin, or Vietnamese.

Schedule:

A Case Manager works a full-time schedule, Monday through Friday, typically between the hours of 8:30AM - 5:00PM.

Locations:

Case Managers support clients throughout Alameda County.

Special Skills and Knowledge:

• Understanding and commitment to the philosophy of inclusion, social equity, advocacy, and consumer-driven services.
• Ability to anticipate and initiate action, problem solve, and make recommendations.
• Advanced organizational skills.
• Effective written and verbal communication skills.
• Ability to make independent judgments and work with minimal supervision.
• Strong time management and ability to be extremely flexible with scheduling.

Qualifications:

• Two years of experience working in the field of human services; experience working with programs such as IHSS and Medi-Cal preferred.
• Bachelor's degree (education can be substituted with additional 2 years of experience in the field).
• Valid California driver's license, access to a reliable vehicle, and auto insurance (mileage reimbursement is offered for on the job driving).
• Language proficiency in either Cantonese, Mandarin, or Vietnamese is required.

Duties and Responsibilities:

• Help clients obtain housing readiness documents (i.e ID, Social Security Card, birth certificate, and income verification).
• Research new housing opportunities and apply clients to all housing opportunities available to them.
• Maintain good relationships with landlords/housing agencies/housing authority
• Help clients attend housing interviews/meetings.
• Assist clients to schedule and travel to all medical and dental appointments.
• Money Management (e.g. banking and budgeting).
• Ensure that your client has access to free or low cost transportation in the community.
• Connect your client to community programs and benefits.
• Act as liaison between EBI and other State and Local agencies, i.e. Housing Authority and Social Security.
• Maintain accurate and detailed records, including State and program required documentation, case notes, billing information, and client file.
• Create a comprehensive service plan to ensure ongoing services in the community and support in transitioning of institutional settings to housing.

Benefits:

• Medical coverage for those working 30 hours a week or more, with two different providers for you to choose from.
• Dental and vision coverage for both full-time and part-time staff.
• Flexible Spending Account & Dependent Care FSA, Commuter, and Parking pre-tax benefits.
• Voluntary Life, AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
• Employee Assistance Program (EAP) that include free mental health counseling sessions for you and members of your household.
• 403(b) retirement plan so you can invest in your future.
• Education Assistance Fund, providing reimbursement for tuition, fees, and supplies for education and self-enrichment courses.
• Membership in the Service Employees International Union (SEIU) Local 1021.
• Many opportunities for training so you can feel confident in the work you do and prepare for future career opportunities.
• Paid sick leave for all employees, and paid vacation for full-time employees.
• Paid holidays for all Federal holidays.
• Mileage reimbursement for on-the-job driving at $0.70 per mile.
• EBI offers Additional Language Stipends for staff based on language fluency assessment and client/department/agency needs.
• September is DSP Month, our special time to celebrate and thank our amazing staff EBI hosts a fun-filled get-together with games, laughter, and plenty of opportunities to connect.

The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

East Bay Innovations is an equal opportunity employer. We will consider all applicants without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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