Valet Parking Ambassador

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Valet Parking Ambassador is responsible for providing exceptional customer service by parking and retrieving vehicles in a safe and timely manner. They greet guests, assist with luggage and ensure positive first and last impression of the facility or establishment. Reporting to the Lead Valet Ambassador, this position will perform the day-to-day valet parking for operations located at Centennial Yards.

This role will pay an hourly rate of $15.00-$16.00 and is tip eligible

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

Customer Service:

• Greet guests warmly and professionally upon arrival.
• Assist with opening vehicle doors, handling luggage, and directing guests as needed.
• Answer guest inquiries about the facility, nearby attractions, or services.

Parking and Retrieval of Vehicles:

• Safely and efficiently park and retrieve vehicles in designated areas.
• Ensure proper handling of keys and maintain accurate vehicle logs.
• Adhere to traffic and parking regulations at all times.

Safety and Security:

• Inspect vehicles for any damage before parking and report issues promptly.
• Handle guest property with care and maintain a high level of confidentiality.
• Follow safety protocols to prevent accidents or damage to vehicles.

Organization and Efficiency:

• Keep valet area clean, organized, and free of hazards.
• Manage parking lot capacity and maximize available space.
• Use valet management systems or ticketing software (if applicable).

Team Collaboration:

• Work closely with other attendants to ensure seamless guest experiences.
• Communicate effectively with supervisors about operational issues or guest concerns.

Qualifications

Education: High school diploma or equivalent preferred.

Experience: Previous experience in customer service, hospitality, or valet services is a plus.

Skills and Abilities:

• Excellent interpersonal and communication skills.
• Ability to drive both manual and automatic transmission vehicles.
• Strong organizational skills and attention to detail.
• Physically fit and able to run short distances repeatedly.

Licenses/Certifications: Valid driver's license with a clean driving record. 

Physical Demands: Frequent standing, walking, and running; lifting luggage up to 50 lbs.

Conditions: Exposure to outdoor weather conditions and potential vehicle exhaust.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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