Lobby Ambassador/Customer Service

6 days ago

Redwood City, California, United States SMM Facilities Inc Full time $40,000 - $60,000 per year

JOB PURPOSE:

In this role, you are the first and last point of contact for our staff, visitors, and service providers. The Operations Specialist is providing a service that encompasses hospitality, security, risk management, and support to the Stanford Redwood City Operations team.

You are an articulate self-starter who enjoys being around people, is enthusiastic about customer service and thrives in fast paced environments. You are a skilled multitasker who can work independently and follow-through with tasks.

CORE DUTIES:

  • Greeting, signing in and routing visitors to appropriate staff and meeting areas.
  • Answering emails and ensuring calls are properly directed and serve as a resource for general campus inquiries.
  • Ensure adherence to security by following procedures, monitoring systems, issuing, and tracking visitor badges.
  • Serve as point of contact for general questions, maintenance, health and safety and other facility and service-related concerns within building or campus.

Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills.
  • Excellent listening and verbal communication skills.
  • Demonstrated professionalism, maturity, and tact.
  • Basic computer skills and demonstrated experience with office software and email applications.
  • Able to work independently with minimal supervision.
  • Ability to follow through and complete assigned tasks.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks simultaneously.
  • English language fluency.
  • Business writing acumen to originate and respond to correspondence.

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely twist/bend/stoop/squat, kneel/crawl.

MINIMUM REQUIREMENTS:

Education & Experience:

High school diploma or equivalent.

Certifications and Licenses: None

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely twist/bend/stoop/squat, kneel/crawl.

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.

Position:

Schedule: 8:00am-5:00pm (Monday-Friday) Long Term

Clean background check

Payrate: $25.00

Job Types: Full-time, Contract

Pay: $25.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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