Level II Systems Technician

1 week ago

Moses Lake WA, United States ServicePoint IT Full time $60,000 - $120,000 per year

ServicePoint has a customer seeking a Level II Systems Technician for a direct placement full-time opportunity located in Moses Lake WA. This is 100% onsite. This role is designated 100% onsite with a our customers IT health care client in the Moses Lake, WA area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage our customers resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process.

Level II Systems Technician - Microsoft Environments
Are you a skilled Systems Tech ready to take your expertise to the next level? Join our dynamic team delivering exceptional IT solutions and support for our valued clients

What You'll Do

  • Deliver top-notch customer service with every interaction
  • Troubleshoot and resolve complex technical issues, including emergencies
  • Mentor and coach junior technicians and Level One support staff
  • Design, install, configure, and support desktops, servers, mobile devices, telephony, storage, networking, and software
  • Work directly with vendors to resolve hardware and software issues
  • Install and upgrade Microsoft Windows Server OS
  • Handle advanced malware, ransomware, and virus remediation
  • Manage and organize server room cabling professionally
  • Create and maintain detailed technical documentation
  • Resolve backup issues and conduct restore tests
  • Support virtual environments (VMWare ESXi, Hyper-V) with high availability
  • Help clients harden security posture through policies and advanced tech
  • Communicate clearly with clients on incidents, changes, and outages
  • Provide on-site emergency repairs, maintenance, and troubleshooting
  • Maintain inventories, track time, expenses, and keep thorough client logs
  • Adapt to shifting schedules and client needs with professionalism and flexibility
  • Follow all safety and compliance standards rigorously
  • Participate in project planning, delivery, and continuous improvement efforts

What You Bring:

  • Associates degree in a tech-related field or equivalent experience
  • 3+ years as a Systems Engineer or similar role in Microsoft environments
  • Preferred certifications: Network+, Server+, Windows Server 70-410, 98-365, or equivalents
  • Strong knowledge of Windows Server (2008/2012/2016), Active Directory, SQL, SharePoint, Exchange, and backup technologies
  • Experience with VMWare, Citrix, VPN, Terminal Services
  • Familiarity with VoIP, voicemail, analog systems, and vendor-specific hardware/software
  • MSP experience is a strong plus
  • Excellent problem-solving, communication, and client relationship skills
  • Calm under pressure, eager to learn, and a great team player
  • Valid driver's license and reliable transportation

Why Join Us?
Grow your career with a company that values expertise, professionalism, and exceptional client service. We offer a collaborative work environment where your skills make a real impact.

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