Chief Experience and Operations Officer

Join Our Team at MTC Federal Credit Union

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic and experienced Chief Experience and Operations Officer (CXOO) to join our team and help drive our mission forward.
  

Why Greenville, SC?

Join our team in Greenville, South Carolina—a vibrant city nestled in the foothills of the Blue Ridge Mountains, known for its perfect blend of Southern charm and modern innovation. Whether you're relocating or already local, Greenville offers a high quality of life and a welcoming community.

• Falls Park on the Reedy: A stunning downtown park with waterfalls, gardens, and the iconic Liberty Bridge.
• Swamp Rabbit Trail: 20+ miles of greenway perfect for biking, walking, and exploring nature.
• Paris Mountain State Park: Just minutes away, offering hiking, mountain biking, and lake views.
• Downtown Main Street: A pedestrian-friendly hub filled with local shops, cafes, art galleries, and award-winning restaurants.
• Schools/Education:  Greenville offers excellent education options for families, including highly ranked public and private schools.

Greenville has been consistently ranked among the Top Places to Live in the U.S. and is home to major employers like BMW, Michelin, and a thriving tech and arts community.

Position: Chief Experience and Operations Officer 

Location: Greenville, SC
 

About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.

Core Values:

Accountability: We believe that accountability builds trust, which is the foundation of everything we do. Our team members embrace this value by delivering promises, seeking solutions, and taking the initiative when challenges arise 

• Respect: Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity, members, teammates, and community partners alike 
• Hard Work: We work hard because we know our members work hard—and they deserve a team that goes the extra mile. Hard work at MTC Federal isn't about clocking hours; it's about focus, follow-through, and a willingness to roll up our sleeves to get the job done 
• Passion: Passion drives everything we do. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work 
• Genuineness: Being genuine means bringing your authentic self to every interaction, every day. We pride ourselves on building meaningful connections with our members and each other through honesty, sincerity, and empathy 

The Chief Experience & Operations Officer (CXOO) is a dynamic executive role that blends strategic leadership in member engagement with operational excellence across all service channels of the credit union. This leader is responsible for delivering a seamless, high-impact member experience while ensuring efficient, compliant, and scalable operations. The CXOO will champion a member-first culture, drive innovation, and lead cross-functional teams to achieve organizational goals.

Key Responsibilities:

•  Strategy Development and Implementation:  Develop and execute strategies for member experience and operational performance.
•  Operational Oversight:  Oversee the member journey across all platforms and implement feedback programs.  Direct daily operations and ensure regulatory compliance.
•  Program Success:  Lead process improvement and technology integration initiatives.
•  Leadership and Strategic Direction: Mentor and develop a high-performing team. Collaborate with cross-functional teams to align operations with organizational strategies. Represent the credit union in community and industry events.

 Knowledge and Skills: 

• 10+ years of executive leadership experience in operations and member/customer experience, preferably within financial services or credit unions.
• Proven track record of designing and implementing successful engagement and operational strategies.
• Strong understanding of digital transformation, service design, compliance, and risk management.
• Exceptional leadership, communication, and change management skills.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.
• Strong technology skills, leadership, written and verbal communication skills.
• Ability to motivate, influence, and hold others accountable.
• High level of diplomacy, trust, and emotional intelligence.
• Ability to achieve results and maintain pace on strategic projects ensuring key deadlines are met.

 Interpersonal Skills:

• Ability to motivate or influence senior-level professionals, requiring significant influence and trust.
• Strong written communication skills and a bias for action, bold thinking, and appropriate risk tolerance.

Why Join MTC Federal Credit Union? At MTC Federal, we foster a workplace culture that encourages innovation, collaboration, and a shared sense of purpose. We are committed to making a positive impact every day and believe in the importance of building meaningful connections with our members and each other.

If you are a motivated, resourceful, and passionate individual who aligns with our core values and is ready to make a difference, we invite you to apply for the VP of Consumer Lending position at MTC Federal Credit Union.

Apply Now