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Public Safety Dispatcher
6 hours ago
JOB
*** $10,000 Hiring Bonus for eligible applicants; inquire with hiring manager ***Plus**** RELOCATION ASSISTANCE available; inquire with hiring manager ****Juneau is recruiting for Police & Fire Public Safety DispatchersFor applicants located outside of Juneau, all testing can be completed remotely.WHO WE ARE LOOKING FORWe are looking for someone whoCommunicates very well and will provide excellent customer service even in difficult circumstances. Remains calm in tense or fast-paced situations and emergencies.Has exceptional attendance, reliability, and dependability.Has great attention to detail while summarizing and performing data entry.Has excellent recall with ability to switch from one task to another in rapid succession. Wants to participate in helping the community from behind the scenes.THE BENEFITS OF JOINING OUR TEAMDo you enjoy helping people while working in a fast-paced environment where multitasking is essential and attention to detail is critical? Working as a Public Safety Dispatcher for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community. New dispatchers receive about 7 months of on-the-job training to learn call processing, computer systems, and radio procedures. Dispatchers provide service to the public and to responders over the phone and radio as part of a big team of people who serve the community. We work together through good times and during crises, emergencies, and difficult events. Most days are fun and challenging. Some are stressful and can be emotionally draining. Between your coworkers' support, structured training and Wellness program, you will develop coping skills that will help you be able to bounce from the tough calls. On any given day, dispatchers may start with a parking complaint, then give someone CPR instructions, help solve an argument between a caller and their partner, conduct research and data entry, provide general information about city services, and sometimes help to deliver babies over the phone.The CBJ Health and Wellness Program: An opportunity to earn a health insurance premium discount of $1300 per yearAn Employee Assistance Program )Wellness Pass Discounts to local and CBJ recreation FacilitiesHealth-related webinarsOffice Ergonomic AssessmentsFor more information on the CBJ Employee Wellness Program visit: 's Wellness Program: 10 free sessions per year with a qualified mental health professional for you and your family10 free group sessions for employees and their familiesInitial and ongoing resiliency training for employees and their significant otherAnnual wellness check-insPeer support teams dedicated to serving employees and their families A chaplain programA wellness room Yearly wellness-related events. Employees also have access to an onsite gym.WORKING HOURS AND LOCATIONThis is a full-time union represented position typically working a combination of 8-hour and 12-hour shifts for 40+ hours per week. Shifts regularly include work during the evening, overnight, weekends, and holidays. Employees receive extra pay differential when working swing shift (4.5%) and night shift (6.5%). Overtime is paid, and extra leave is granted when working holidays. Work assignments and personal leave are bid and scheduled based on seniority.The Communications Center is located at the Juneau police station on Alaway Avenue in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot.
EXAMPLE OF DUTIES
You will be answering phones, 9-1-1 lines, managing radio channels, providing customer service, solving problems, sharing information with the public, and tracking all of this activity in a computer-aided dispatch system. Duties quickly fluctuate between performing data entry, talking to callers during their times of need, and making critically important decisions in support of the community, Juneau Police Department, and Capital City Fire/Rescue responders. Most calls for service involve either police, community service, fire, EMS, the Mobile Crisis Team or Sobering Center responders, with some calls getting all of the above. It is important to be able to work with considerable independence, use good judgment, and take actions based on policy while taking into account different situations and conditions on the fly. Tasks are constantly prioritized, re-evaluated, and re-prioritized. There are times of very heavy workload, and there are also periods of down time when administrative tasks are performed.
SUPPLEMENTAL INFORMATION
All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records. The background investigation includes a criminal background review, fingerprinting, and investigative interview. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed.HIRING MANAGER CONTACT INFOCommunications Center Supervisor: Celeste LopezPhone: Email: *** We have 4 vacancies to fill. We are reviewing applicants and inviting qualified individuals to participate in our selection process as they apply. If you have applied after the vacancies are filled, you will be notified. We encourage all applicants who are interested in this position to apply in a timely fashion. ***SPECIAL NOTICE - SIGN ON BONUSThe sign on bonus will be paid in two equal installments, less mandatory deductions. Employees will be eligible for the first installment at the time of appointment. Employees will be eligible for the second and final installment after completion of the training program. For additional information please contact the hiring manager listed above.
