Call Center Supervisor

4 days ago

San Antonio, Texas, United States OneTouch Direct Full time $45,000 - $70,000 per year

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.

As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.

Key Responsibilities:

  • Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
  • Monitor, analyze, and report on team performance metrics, identifying areas for improvement.
  • Conduct regular coaching sessions and training to foster employee development and motivation.
  • Develop and implement strategies to achieve performance targets and enhance operational efficiency.
  • Ensure high levels of customer satisfaction through effective management of service delivery.
  • Handle escalated customer queries and resolve complex issues as they arise.
  • Collaborate with upper management to align departmental goals with organizational objectives.
Requirements
  • 2+ years of supervisory experience in a call center environment
  • Strong leadership and team management skills
  • Exceptional verbal and written communication abilities
  • Ability to analyze data and make informed decisions
  • Knowledge of call center operations and metrics
  • Proficiency in call center management software and Microsoft Office

Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers

Benefits
  • Full time. 40 hours per week schedule with overtime opportunities
  • Great pay. Hourly base salary + benefits
  • Training. Paid training & development
  • Benefits. Health Care Plan (Medical, Dental & Vision)
  • Growth. Opportunity for professional and personal growth
  • Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

  • Supv, Call Center

    4 days ago

    San Antonio, Texas, United States Cano Health Full time $60,000 - $80,000 per year

    Position Title: Call Center Supervisor      Reports To: Call Center Manager      Department: Call Center      FLSA Status: Exempt      Job Summary: Responsible for the successful operation of the Call Center team. The main objective is to coach, mentor and develop the Call Center Agents, including performance management and...

  • Senior Call Center Supervisor

    4 days ago

    San Antonio, Texas, United States Citi Full time $58,656 - $77,360

    The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi's...

  • Call Center and Rebate Application Processing Supervisor

    1 day ago

    San Antonio, Texas, United States Guidehouse Full time $60,000 - $100,000 per year

    Job Family:Business OperationsTravel Required:NoneClearance Required:Ability to Obtain Public TrustOverviewGuidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.Our...

  • Call Center Manager

    3 days ago

    San Antonio, Texas, United States Bath Planet Full time $50,000 - $60,000 per year

    Call Center ManagerCreating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing...

  • Contact Center Supervisor

    1 day ago

    San Antonio, Texas, United States Unify CX Full time $60,000 - $120,000 per year

    UnifyCX is growing and we are looking for an extraordinary Contact Center Supervisor to join our motivated and ambitious Work from Home team in San Antonio What Will You Do?As a Contact Center Supervisor, you will motivate Customer Service and Support Representatives within your team, driving them to achieve their best, and strive to deliver customer...

  • Bilingual Call Center Representative

    3 days ago

    San Antonio, Texas, United States Conduent State & Local Solutions, Inc Full time $83,200 - $84,000 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Service Representative 3

    3 hours ago

    San Antonio, Texas, United States Peraton Full time $30,000 - $48,000

    ResponsibilitiesPeraton is seeking a Call Center Service Repressentative. In this position the following, but not limited too: Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. Responds to customer inquiries, provides customers...

  • Call Center Customer Service Representative

    2 weeks ago

    San Antonio, Texas, United States SpectrumAM Full time $40,000 - $70,000 per year

    If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smileWHO IS SPECTRUM...

  • Customer Call Center Representative III- San Antonio, TX

    2 days ago

    San Antonio, Texas, United States VetJobs Full time $36,840 - $52,920 per year

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans,Transitioning Military,National GuardandReserve Members, Military Spouses, WoundedWarriors,and theirCaregivers. If you have the required skill set, education...

  • Perfusion and Procurement Supervisor

    2 days ago

    San Antonio, Texas, United States Texas Organ Sharing Alliance Full time $70,000 - $85,000 per year

    Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a...