Bilingual Office Associate

This job requires fluency in written and spoken Spanish and English.

We are Rocky Mountain Prep, a movement comprised of incredible educators, families, scholars, and advocates who are changing the face of public education in Colorado by democratizing college access and preparation for historically marginalized students and families. On paper, we are a network of twelve college preparatory charter schools in the Denver metro area serving students as young as twelve weeks through twelfth grade.

But we are so much more than this.

If you are mission-driven, humble in your reflections about your practice, smart in your approach to data, and results-oriented, we'd love to have you apply.

Role Mission

The Office Associate is the face of our school to our scholars, families, and visitors. They are a vital campus leader in many of the school's operational aspects, including family communication, attendance tracking, scheduling, reporting of grades, school events, and student enrollment. The Office Associate is a consummate professional in a fast-paced school environment with a strong disposition toward customer service and meticulous tracking of the data and artifacts that drive a positive school experience for our scholars. 

 In this role,  you will…

Attendance

Co-lead attendance strategy and outcomes to drive 95% daily attendanceServe as Tier 1 attendance support Effectively track attendance in IC to ensure compliance with DPS and Safety standards

Enrollment

Co-lead attendance strategy and outcomes to drive 100% enrollment by Oct CountParticipate in Student Recruitment ActivityServe as a family engagement liaison

 Communication:

Communicate effectively with students, families, and colleagues across a wide range of school-based scenarios.Respond to family concerns promptly, professionally, and effectively.Manage phones (answer calls, redirect calls, take messages, place calls, and create school announcements).Support in the writing and editing of letters, promotional materials (e.g. brochures, newsletters), and family communications.Live the RMP values in all interactions with students, staff, families and guests who enter our building.

Technology Systems:

Manage the collection and maintenance of all required student data and ensure that it is up-to-date and always accurate within our student information system of record (Infinite Campus). This includes period-level attendance data.Effectively track students and prospective students from the SchoolChoice process through enrollment to maximize school enrollment counts.Process student applications into data management systems.Maintain knowledge and skills proficiency within Infinite Campus and other front office technologies through various RMP and DPS learning opportunities. 

Scheduling:

Develop a Master Schedule in collaboration with the PrincipalCreate student schedulesManage Schedule request process and schedule changesEnsure student schedules achieve the completion of required courseworkWork with the Central Office Student Information Systems (SIS) team to ensure that all classes are coded and weighted properly in our student information system of record (Infinite Campus).

    Campus/Network Support:

Provide front desk coverage, phone support, and interpretation support for families and staff.Assist with student recruitment.Prepare academic information and enrollment packets and refer inquiries to the appropriate personnel and/or campus.Manage all responsibilities and tasks as required by the district, including October Count.Set processes and procedures to help manage school-wide daily systems (student attendance and behavior systems); hold staff accountable to these systemsEnsure that student records are complete and conform to state standards and procedures, protecting the confidentiality of student informationSend letters to Child Support Agencies for parents and legal representativesAny other duties as assigned

Qualifications

MINIMUM REQUIREMENTS

Fluent in oral and written English and Spanish (required).Demonstrates capacity to problem-solve, manage logistics, and coordinate details in a fast-paced environment that directly supports RMPDemonstrates exceptional communication skills and the ability to manage multiple responsibilities, high-stakes relationships, and engagements simultaneously, with a high degree of personal accountability and professionalism.Is passionate about educational equity and dedicated to academic success for all students.Is committed to constant growth and reflection through regular coaching and professional development.Bachelor's degree (preferred).Is proficient in the use of basic business software and Google Suite (required) and student information systems including Infinite Campus (strongly preferred).   Possesses in-depth knowledge of registration and student file requirements, policies, and procedures, including origination and compilation student records, campus course/activity schedules, and matriculation and graduation requirements. (strongly preferred)

Salary 

This is a full-time, benefits-eligible position with a salary range of 50,000-65,000

Benefits

Health Insurance (medical, dental, vision)Disability InsuranceLife InsuranceRetirement through PERAPaid-Time-Off

Demonstrate eligibility to work in the United States

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.   Rocky Mountain Prep does not sponsor visas at this time.

RMP is an equal opportunity employer. We seek applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

We appreciate your interest in Rocky Mountain Prep and look forward to getting to know you

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