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analyst ii

1 day ago

Fort Lauderdale, Florida, United States Hard Rock International Full time

Overview:

The Demand Forecaster supports enterprise-wide workforce and operational planning by developing accurate, data-driven demand forecasts across gaming, hotel, food & beverage, and entertainment functions. This role provides forward-looking insights into expected business volumes, guest demand, and event-driven fluctuations to guide optimal labor deployment, scheduling, and resource allocation.

Responsibilities:

Forecast modeling & analytics

  • Develop, refine, and maintain short-term and long-term demand forecasts using historical performance, event schedules, promotions, seasonality, etc.
  • Build forecasting dashboards and reports that visualize demand projections by business unit, daypart, and property
  • Continuously monitor forecast accuracy and adjust models based on observed variances, business shifts, or emerging trends

Performance analysis & continuous improvement

  • Analyze forecast accuracy and identify drivers of deviation (e.g., weather impacts, marketing campaigns, special events, market conditions)
  • Recommend process and system improvements to enhance forecasting precision, responsiveness, and usability
  • Support workforce and operations teams in translating forecast outputs into actionable staffing and budgetary plans

Data management & reporting

  • Manage data integrity within forecasting tools and systems; ensure consistent data structures across gaming, hotel, and F&B operations
  • Partner with IT and analytics teams to automate data pipelines and streamline recurring reporting cycles
  • Provide daily, weekly, and monthly forecast summaries with variance analyses to property and corporate stakeholders

Cross-functional collaboration

  • Communicate demand insights and trends clearly to property leaders, enabling data-driven decision-making
  • Participate in planning meetings to inform labor models, service level expectations, and profitability initiatives

Qualifications:

Knowledge of:

  • Strong analytical and quantitative skills with experience in demand forecasting, data analytics, or financial modeling
  • Proficiency with forecasting and analytics tools (e.g., Excel, Power BI, SQL, or similar)
  • Experience in casino, hospitality, or large-scale entertainment operations strongly preferred
  • Excellent communication and collaboration skills to present insights to both analytical and non-analytical stakeholders
  • Ability to balance analytical rigor with practical operational decision-making in a fast-paced environment

Ability to:

  • Collaborate with Scheduling Analysts and Managers to translate demand forecasts into staffing and scheduling plans
  • Communicate forecast updates, trends, and assumptions to property operations and department leaders
  • Partner with Marketing and Revenue Management to incorporate event calendars, promotions, and pricing strategies into forecasts
  • Provide actionable insights to the Corporate WFM team and Finance regarding forecast accuracy and performance trends