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Billing & Collections Specialist

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Dallas, Texas, United States Gold's Gym Full time

The Billing & Collections Specialist is responsible for ensuring accurate invoice generation, timely payment collection, account reconciliation and managing collections. This role focuses on resolving billing discrepancies, process payments, and maintaining compliance with company policies and applicable regulations. This role is based out of Dallas, Texas.

  • Maintain accurate and timely posting of cash receipts.
  • Identify outstanding accounts receivable.
  • Actively monitor customer accounts, identifying irregularities and outstanding accounts receivable.
  • Perform various collection activities to encourage timely payments.
  • Create and send invoices and/or statements as needed.
  • Process billing adjustments (credit memos and charges)
  • Communicate cash receipt identification and/or issues.
  • Preparation of accounts receivable aging reports and collection note maintenance.
  • Maintenance of daily, weekly, monthly logs for International Franchisees, Licensing & Royalty and vendor programs.
  • Calculate Royalties & tax credits for International Franchisees and post as received.
  • Enter/Post Journal Entries as requested
  • Complete specific accounting tasks assigned to this position
  • Perform month-end closing activities pertaining to accounts receivables and collections.
  • Maintain professional and productive relationships with both internal and external customers.
  • Participation in projects, as needed.
  • Other duties, as assigned.
Qualifications
  • 3-5 years of billing and collections experience with an understanding of accounting principles.
  • Experience handling high-volume transactions and payment disputes with a strong customer-service mindset.
  • Ability to clearly explain billing policies, contracts, and fees to members in a professional and empathetic manner.
  • Strong organizational skills with the ability to multitask and execute with accuracy and efficiency.
  • Proficiency with billing software and ERP systems.
  • Intermediate to advanced Excel skills is required.
  • Strong attention to detail with the ability to identify and resolve billing discrepancies efficiently.
  • Excellent verbal and written skills, with the ability to be persuasive yet empathetic.