Guest Services Concierge

23 hours ago

Lafayette, Louisiana, United States FMOL Health Full time

The Fast Pass Representative supports the Emergency Department and hospital by managing the Fast Pass workflow and ensuring patients are directed efficiently and accurately upon arrival. The role is also responsible for vetting a guest's risk while visiting our facility. This role provides continuous 24/7 operational support and plays a key part in maintaining a safe environment.

  • Manage the Fast Pass process for all incoming ED patients and visitors. Guests must present an ID at check in which will be run though our system. Alerts will be handled according to established processes.
  • Greet and direct patients/guests promptly, ensuring they are routed according to established protocols.
  • Communicate effectively with registrars, security, and ED staff as needed.
  • Maintain awareness of ED lobby, reporting any suspicious activity to security.
  • Attention to detail to ensure accuracy while using the Fast Pass system.
  • Able to work 12-hour shifts, a weekday rotation and every other weekend.

  • Provide excellent customer service and uphold organizational mission and values.

  • High School or equivalent.

  • Good communication/verbal skills, ability to multitask, basic computer skills.

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