Case Manager, KnoxWorx

Our Mission: Knoxville Leadership Foundation (KLF) serves the Knoxville area by connecting communities of resource with communities of need, while reconciling people to Jesus Christ and to each other.

Purpose of Position: To support, empower and connect participants within the program and the larger community. The Case Manager will provide direct coordination of services to participants while also being a support and liaison to other professional partners. This position will primarily work with young adults and adults with justice involvement.

Responsibilities:

• Maintain an ongoing caseload of active program participants, acting as the primary point of contact between participant and KLF programs.
• Guide and conduct comprehensive intakes and assessments as well as develop a personalized case management plan for each participant accepted into the KnoxWorx programs.
• Process all inquiries and applications in a timely manner.
• Maintain accurate and up-to-date files and electronic records for all program participants; assist leadership and grants teams with reporting as needed.
• Assist participants in building support networks with other peers, mentors, employers and family. Proactively work with participants to address personal and professional barriers to employment.
• Ability to navigate re-entry barriers to employment alongside participants transitioning from area detention centers into the Knoxville community.
• Work closely with clinical therapist to support participant's work in trauma, addiction and mental health as it relates to case management plan goals and program outcomes.
• Coordinate trainings, community service projects, group outings and special events for program participants as needed.
• Assist, as needed, with presentations to promote KLF programs in the community.
• Track local and national trends and activities to determine if new initiatives and program enhancements are warranted.
• Perform other special projects as assigned to include community events for the purpose of case management and presentations for the purpose of recruitment; KLF fundraising events.
• Perform other duties as assigned.

Requirements:

Qualifications:

Bachelor's degree or equivalent experience; Experience with case management role and individuals with current/past legal involvement. Strong time management, organization, administrative and interpersonal skills. Strong knowledge of community resources preferred.

• This position transports program participants. A driving record will be reviewed by our insurance company. Any violations need to be discussed during the interview process

Competencies Required:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Adaptability: adapts to changes in the work environment, manages competing demands and can deal with foundation growth, frequent change, delays, and unexpected events
• Analytical/Problem Solving: Gathers and analyzes information skillfully, resolving problems in a timely manner
• Communication: maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things. Strong written and oral skills
• Planning/Organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans
• Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods standing outside on active worksites
• Bending and twisting.
• Must be able to lift up to 50 pounds at times.

For more information on Knoxville Leadership Foundation and our initiatives please visit