Audio-Visual Support Technician

1 week ago

DeLand, Florida, United States Ubertal Inc. Full time

Title: Audio-Visual Support Technician

Location:
DeLand, FL

Key Responsibilities

  • Provide Tier 2 support for AV systems, computer hardware, and specialized software.
  • Install, configure, and maintain AV and video conferencing systems (e.g., Polycom, wePresent).
  • Troubleshoot software, network, and hardware issues across multiple departments.
  • Manage AV inventory, coordinate maintenance, and document technical activities.
  • Support mobile devices (iPhone/Android) and assist with workstation setups.
  • Collaborate with internal IT teams and vendors to resolve technical issues.
  • Develop and maintain technical documentation and user training materials.

Required Qualifications

  • Bachelor's Degree in Computer Science, Information Systems, or related field
    (or equivalent work experience)
    .
  • Advanced knowledge of
    Microsoft products
    , including Windows OS and Office Suite.
  • Experience installing and supporting
    audio-visual equipment
    in professional settings.
  • Strong troubleshooting skills for
    hardware, software, and networking
    environments.
  • Ability to manage multiple projects, prioritize effectively, and meet deadlines.
  • Excellent
    verbal and written communication
    skills.
  • Familiarity with
    iPhone and Android
    mobile platforms.

Preferred Skills

  • Experience supporting
    Polycom
    or similar conferencing systems.
  • Working knowledge of
    SCCM
    and
    enterprise software applications
    (e.g., Primavera, EEDMS).
  • Strong
    customer service orientation
    and teamwork skills.
  • Attention to detail, reliability, and adaptability in fast-paced environments.

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