IT Technician

2 weeks ago

Hickory, North Carolina, United States Martin Starnes & Associates, CPAs, P.A. Full time $50,000 - $56,000 per year

Regional CPA firm seeking an IT Technician for our growing, multi-office practice. We are looking for the right person to fit our casual, corporate culture and our collaborative, team-based environment. Problem solving is a must. Excellent benefit package includes health, retirement, cafeteria plan, short-term and long-term disability, training, vacation, holiday, sick pay, and flexible working hours. Come grow with us, and join our talented team and our award-winning organization

Key Responsibilities

The IT Technician provides timely technical support for staff, resolves hardware and software issues, and assists with maintaining secure and efficient IT operations across the organization.

  • Respond to and resolve IT support requests promptly.

  • Troubleshoot hardware, software, and network issues.

  • Set up and maintain computers, printers, and related equipment.

  • Support Microsoft 365, Citrix, and VMware environments.

  • Document issues, resolutions, and procedures.

  • Assist with user account, MFA, and access management.

  • Ensure data protection and cybersecurity compliance.

  • Alternate after hours support

Qualifications

  • 2–4 years of IT support experience.

  • Proficiency in Windows, Microsoft 365, and basic networking (DNS, DHCP, VPN).

  • Familiarity with Active Directory, Azure AD, and PowerShell scripting.

  • Excellent troubleshooting, communication, and documentation skills.

  • Relevant certifications (CompTIA, Microsoft) preferred.

Core Skills

  • Technical troubleshooting and system administration.

  • Microsoft 365 and cloud environment support.

  • Automation using PowerShell or similar tools.

Professional Attributes

  • Professional and confidential handling of sensitive data.

  • Clear communication with technical and non-technical users.

  • Proactive, dependable, and collaborative team member.

Bonus Skills

  • Basic Windows Server and Active Directory management.

  • Knowledge of firewalls, Wi-Fi, and network devices.

  • Experience with accounting or tax software (CCH Axcess, QuickBooks).

  • Support for virtualization and remote work tools.

  • Data Extraction and Analysis for system optimization and reporting.

  • AI Training support for process automation and internal tool improvement.

Job Type: Full-time

Pay: $50, $56,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Work Location: In person