sales associate

1 week ago

Augusta, Georgia, United States Murphy Auto Group DBA MIRACLE TOYOTA Full time $40,000 - $80,000 per year

Car Sales - Summary

Sells/leases new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

Car Sales - Essential Duties

  • Sells and delivers a minimum number of vehicles per month.
  • Know the mission statement
  • Understand and know the " Road to the Sale"
  • Always have the Murphy Clipboard and approved documents on the clipboard
  • Assist with 2nd delivery process
  • Must wear Murphy Auto Group approved attire
  • Writes complete sales orders and processes paperwork in accordance with dealership policies.
  • Utilizes dealership sales control and follow-up systems.
  • Attends product and sales training courses as requested by the sales manager.
  • Keeps up to date on new products and services within the industry.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Conducts business in an ethical and professional manner.
  • Satisfies the transportation needs of vehicle purchasers.
  • Approaches, greets, and helps or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Exhibits a high level of commitment to customer satisfaction.
  • Knows and understands the federal, state, and local laws which govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values and can explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follow up on all post-delivery items, tag/title work, "we-owes" and special requests to be sure that all customer expectations are met.
  • Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
  • Attends sales meetings.
  • Maintains professional appearance.
  • Other tasks as assigned.

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