ESports Venue Customer Service

Hello, applicants

Passionate about ESports and Video Games?

Skilled in computer troubleshooting?

Keen on organizing and cleanliness?

Love to brighten someone's day with your smile?

Join us and level up your career

Thank you for your interest in joining the USA ESports Network team.

We are currently hiring customer service representatives for our Video Gaming Center and ESports Venue who possess strong computer and IT skills combined with a passion for video gaming.

As a Video Gaming Center & ESports Ambassador, you'll be the face of our brand, warmly welcoming customers with a friendly smile and an upbeat attitude. Your role is essential in creating an inclusive and inviting environment and promoting our center to the broader gaming community.

We operate two locations in Northern Virginia and are seeking team members who can commute within 30 minutes to either site.

If you're passionate about video games, ESports, Computer troubleshooting, IT Tech, and customer service and excited about the opportunity to deliver positive and memorable experiences for our customers, we'd love to meet you.

Apply now to become a Video Gaming & ESports Ambassador and join us in providing outstanding service in a top-tier gaming and ESports environment

Annandale, VA Location

• HunterM Gaming & ESports Center in Annandale, VA.
• 7031 Little River Turnpike Unit 18D, Annandale, VA 22003

Centreville, VA Location

• iBattle Gaming & ESports Center in Centreville, VA.
• 13810 Braddock Rd Unit B, Centreville, VA 20121

Shifts you can apply

Part-Time Shifts

• Day Shift: 12:00 PM – 8:00 PM, two or three days from Monday to Sunday
• Evening Shift: 8:00 PM – 4:00 AM, two or three days from Monday to Sunday

Full-Time Weekday Schedule

• Weekday Day Shift: 12:00 PM – 8:00 PM, Monday to Friday
• Weekday Evening Shift: 8:00 PM – 4:00 AM, Monday to Friday
• The schedule is fixed weekly, and shifts are consecutive from Monday through Friday. New team members will start as part-time employees and may transition to full-time shifts based on proven work performance.
• To qualify for a management role, a track record of full-time employment is required.

Requirements, Duties, Job Position, Salary, Benefit, and Promotion Opportunities

Customer Service Representative

Requirements

• Basic knowledge of computer hardware, software, and PC games.
• A month probationary period for positions.
• Ability to maintain a clean and organized store environment.
• Capable of providing friendly and efficient counter-customer service.
• Must pass pre-employment testing, including background checks and drug tests, and have a valid driver's license.
• Minimum qualification: Must be currently enrolled in or a graduate of a community college or a four-year university.
• Minimum age requirement: 18 years.

Duties

• Welcoming customers with a bright smile and positive energy.
• Efficient operation of the POS system and counter service.
• Guiding customers to computer stations.
• Maintaining cleanliness and organization of stations and the store.
• Providing basic tech support for hardware, software, and gaming issues.

Compensation

• $15 for a month probationary period.
• $18 per hour after the probationary period.
• $1 increases every 12 months.

Note: The three-day basic training is compensated at Virginia's minimum hourly labor rate.

Benefits and Advantages

• You will receive professional training to develop top-tier customer service and management skills at a world-class video gaming and esports center.
• Full-time employees are eligible for health, vision, and dental insurance after 12 months of employment.
• We support employees in advancing their careers to become experts in the entertainment or customer service industries by incorporating IT skills.
• Assistance is provided to help employees qualify for entry-level technician positions, either at IT companies or within our headquarters' IT team.

Promotion Opportunities and IT Technician Career Development

Working as a CSR at a video gaming and esports center, you can be promoted to positions such as Shift Manager, Assistant Manager, or Store Manager after gaining over one year of experience (or two years for part-time employees) and demonstrating outstanding performance. This means your potential in the esports industry is recognized, providing you with opportunities to advance your career in this field.

If you are looking to grow your career in customer service or the entertainment industry, building your experience at an esports center is especially unique. In the future, it will be increasingly difficult to stand out in the job market with customer service skills alone. However, combining customer service experience with computer and IT skills will make you highly attractive to employers. USA ESports Network is a top-tier organization in this field, offering the ideal environment to develop a career that blends IT and customer service expertise.

For those aiming to start a career in IT, an esports center serves as an excellent starting point to gain the experience needed for an entry-level IT technician position. One year or more of management experience at an esports center can be recognized as relevant IT technician experience in the industry.

This is because management team members at the esports center are trained to efficiently manage IT infrastructure, including numerous gaming computers, while developing the skills necessary to perform such tasks effectively.

You may also have the opportunity to join our headquarters' IT team as an IT Technician. If you decide to pursue a career at another IT company, our General Manager will actively support you with job recommendations to help you succeed in your IT career.

However, please keep in mind that entry-level IT certifications (such as CompTIA A+, Server+, and Network+) are often required when applying for IT positions, either within our company or elsewhere. Obtaining these certifications will require your personal effort and dedication.

FAQ

Q1: What is an ESports Center?

A: ESports stands for Electronic Sports. Much like traditional sports like soccer or golf, the games people enjoy on computers can provide an environment for people to compete and see who is best. The Esport appeal is that you can have fun regardless of place, time, and weather conditions. Alternatively, it could be called an ESports arena, PC Gaming Center, or LAN Center.

Q2: How many people usually work at the store?

A: 1~2 staff work at the store at any one time. It may differ depending on each store and shift circumstance. In addition, there are technicians at HQ to provide tech support and managers for general support, either on-site or remotely.

Q3: I have yet to gain experience in an ESports center business as an employee. Could I expect successful training?

A: We need a person who loves and enjoys playing games, knowing computers, and helping others. If you are a person who can fulfill those, then that will be perfect. For all the other things that you may not know how to do, please do not worry because we have a well-qualified guidebook for new employees and expert and experienced managers to work with you as your trainer to begin working smoothly. However, we require basic knowledge of computer h/w and s/w because this is a business dealing with many gaming PCs.

Q4: What is special about working at USA ESports Inc. rather than working at an ordinary retail store?

A:

• We run our business based on membership, so customers are usually polite, friendly, and respectful of the staff.
• ESports Center is a unique business model because it provides customer service through IT systems. At this place, you can gain experience and learn customer service and tech skills, including computers, servers, and network IT systems.

Q5: Can I gain a bright vision and career plan at your company?

A:Our business philosophy is to grow alongside our employees. We provide as many opportunities as possible to those who are qualified and ready. If you demonstrate exceptional passion, we will not hesitate to offer you opportunities. USA Esports Inc. is a company worth investing your time and career in. If you are looking for a workplace where you can vertically build your career in customer service, computing, networking, IT, or business management, this is the perfect place for you.

Note:

1. Please be advised that submitting an application does not guarantee a response from our Human Resources department. Only selected candidates will be contacted.
2. Applicants must be U.S. citizens, lawful permanent residents, or otherwise authorized to work in the U.S. without employer sponsorship or student-based work authorization such as F-1 OPT/CPT.

Thank you.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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