service advisor

2 days ago

Cuyahoga Falls, Ohio, United States Cascade Auto Group Full time

As an Automotive Service Advisor, you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, selling service work, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others and who thrive in a fast-paced work environment.

The pay for this position is salary plus commission with an estimated pay range of $55,000 to $85,000+ per year.

At Cascade Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Cascade Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer:

  • Health, dental, vision, short term disability, life insurances
  • 401(k) retirement plan
  • Paid time off
  • Paid holidays
  • Paid training
  • Growth opportunities
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Half off Cascade/Audi/Subaru/Mazda branded clothing and half off uniforms
  • Family owned and operated
  • Wellness program

Responsibilities:

  • Oversee flow of the service lane; ensure that customers receive prompt, courteous, and effective service
  • Write up the customer's vehicle problems accurately and clearly on repair; test drive customer's vehicle as needed to confirm the problem
  • Advise customers on the care of their cars and recommend additional needed service, referring to service history and vehicle inspections
  • Establish a timeline for completed repairs and check on the progress of repairs throughout the day
  • Contact customers frequently with updates and/or any changes in the estimate or promised time and explain cost and time requirements to the customer
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled

Qualifications:

  • Minimum of two years prior automotive service advisor experience highly preferred
  • Organized and friendly personality
  • Strong time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Must have a clean driving record and valid driver's license
  • Willing to submit to a pre-employment background check and drug screen

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