Technical Support Specialist

Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career.

Sentar is seeking a Technical Support Specialist in Newport, RI

Role Description:

Sentar is looking for a Technical Support Specialist who specializes in electronic classroom technical support. As a technical support specialist on our project, you'll ensure student training infrastructure is functional and available and Active Directory accounts are properly configured. You'll help customers overcome any challenges through monitoring and performance management. You will identify problem areas and opportunities for improvement in a mission critical network. Your experience and communication skills will come in handy as you turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network.

Responsibilities:

• Classroom Technical Support: Provide hands-on troubleshooting and technical assistance to ensure all electronic classroom infrastructure remains fully operational.
• Active Directory Management: Configure, manage, and troubleshoot user and computer accounts within an enterprise Active Directory environment.
• System Monitoring & Performance Management: Continuously monitor training infrastructure, identifying and addressing performance issues to maintain optimal system functionality.
• Incident Response & Troubleshooting : Diagnose and resolve technical issues related to hardware, software, and network connectivity in a timely manner.
• User Support & Training : Assist instructors and students with technical issues, ensuring they can effectively use the training systems and classroom technology.
• Problem Identification & Process Improvement: Analyze technical challenges, identify root causes, and recommend enhancements to improve reliability and efficiency.
• Documentation & Reporting: Maintain accurate records of system configurations, troubleshooting steps, and recurring issues to improve future support efforts.

Clearance Level: Secret

Education/Certification:

• HS diploma or equivalent
• IAT Level II - Sec+

Experience:

• Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
• Experience with systems and hardware and software administration and integration
• Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management

Basic Qualifications:

• 3 years of experience
• General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
• Certifications: IA Contractor Training and Certification and Computer Environment (CE) certification may be required at the task order level.
• IAT Level II - Sec+
• Secret Clearance
• HS Diploma or equivalent

Preferred Qualifications

• Experience with multi-media systems support and community of interest (COI) network operations
• Experience with local group policy management and file share, system, and account administration
• Experience with configuration and change management and life cycle support
• Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
• Experience with system monitoring and troubleshooting
• Knowledge of system development, software maintenance, and ancillary functions
• Knowledge of cyber defense compliance and accreditation services
• Ability to connect non-Navy workstations to the network system
• Ability to perform onsite service center support
• Bachelors Degree

Benefits at Sentar:

Our unique ownership model attracts top talent, giving employees the freedom to take initiative and drive meaningful improvements. In addition to cultivating a thriving and inclusive work environment, Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture, promoting participation, teamwork, and accountability while ensuring long-term financial security and a commitment to excellence.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.