Call Center Non-Emergency Medical Transportation

21 hours ago

Topeka, Kansas, United States Berlin-Wheeler Full time
Call Center Representative – Non-Emergency Medical Transportation (NEMT)

Remote Position – Kansas Residents Only

Serving Communities Nationwide

Schedule: Full-Time | Day / Evening / Weekend Availability

Connecting Communities to Care-From Right Here in Kansas

From your home in Kansas, you'll play an important role in helping individuals across the country access the medical care they need. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time.

This role combines meaningful, people-focused work with clear structure and strong support. While our team members are based in Kansas, the impact of their work reaches communities across the U.S.

What You'll Do
  • Answer inbound calls with empathy, patience, and professionalism
  • Schedule, confirm, and update non-emergency medical transportation rides
  • Serve members located throughout the country with respect and understanding
  • Follow all client-specific policies and procedures, along with local, state, and federal regulations
  • Verify member eligibility and trip details using internal systems
  • Accurately document ride requests, changes, and cancellations
  • Communicate effectively with transportation providers and healthcare facilities
  • Stay calm, supportive, and solution-focused when assisting members with changing needs
  • Meet quality, accuracy, and customer service performance standards
What We're Looking For
  • Must reside in the state of Kansas and be able to work remotely from a secure home environment
  • High school diploma or equivalent
  • Customer service or call center experience preferred (healthcare or transportation experience is a plus)
  • Strong communication and active listening skills
  • Ability to consistently follow detailed policies and compliance requirements
  • Reliable, self-motivated, and comfortable working independently
  • Basic computer proficiency and ability to navigate multiple systems
Why You'll Love Working With Us
  • Nationwide Impact - Support individuals and families across the U.S.
  • Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group
  • Positive, People-First Culture - Teamwork, respect, and encouragement are core values
  • Purpose-Driven Work - Every call helps someone access essential healthcare
Join Our Team

If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving.

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