Spa Director Assistant

7 days ago

Brian Head, Utah, United States ReŃul Lounge & Spa Full time

Administrative

  • Assist Spa Director, Spa Manager & Assistant Spa Manager to complete required tasks such as inventory and payroll accurately and on time
  • Assist Spa Director, Spa Manager & Spa Manager Manage to manage employee schedules and time off requests
  • Assist Spa Director & Spa Manager to hire, onboard, train and terminate employees
  • Ensure compliance with state, local and corporate regulations and policies

Qualifications

  • Have a college degree (preferred).
  • Have previous management, marketing, and sales experience within a service or retail industry (preferred).
  • Demonstrated experience as a revenue generator - prior commissioned sales experience required.
  • Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
  • Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
  • Effective interpersonal and communication skills (written and verbal).
  • Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations and licensure of massage therapists and estheticians.

Responsibilities

Customer Service

  • Coach and train customer service mindset
  • Anticipate and mitigate customer service Issues
  • Assist Front Desk with escalated customer situations

Sales

  • Develop and foster a sales culture
  • Partners with Spa Director, Spa Manager and Spa Director Assistant to set goals and drive results
  • Motivate and inspire team
  • Identify and develop under performers

People

  • Attract and retain talent
  • Support and develop team
  • Drive a culture of collaboration and continuous improvement

Benefits

  • Spa/Resort Discounts
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • Competitive salary and monthly bonuses based on results you control
  • Tiered Paid Time Off --up to 3 weeks per year
  • Complimentary Spa/Resort services, and discounts
  • Formal and informal leadership training and development that will help you anywhere your career takes you

Additional Information

Our commitment to Diversity & Inclusion:

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Work Location: In person

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