ServiceNow Certified Implementation Specialist

2 weeks ago


Richland, Washington, United States SMX Services & Consulting, Inc. Full time $43,840 - $91,360 per year

ServiceNow
Certified Implementation Specialist (CIS)

Location:
Hybrid — Richland, WA (onsite as requested)

Clearance & Work Authorization:
U.S. citizens only
Employment Type:
Contract (W-2 hourly)

Compensation:
$
$87.00/hr

Role summary

Configure and deploy
out-of-the-box
capabilities for modules in scope (e.g., SAM/HAM/CMDB), ensuring requirements are met with traceable acceptance.

What you'll do

  • Configure data models, forms, lists, views, and dictionaries.
  • Build workflows, Flow Designer automations, and catalog items.
  • Implement ACLs/roles; support test planning/execution and UAT sign-off.
  • Prepare cutover artifacts; support hypercare and KPI baselining.
  • Maintain configuration documentation and acceptance evidence.

Required qualifications

  • 4+ years ServiceNow implementation experience; module configuration depth (ITAM/CMDB).
  • Familiar with data loads, normalization, and relationship mapping.
  • U.S. citizenship
    .

Preferred

  • ServiceNow CIS
    in relevant module(s) (SAM, HAM, ITSM, ITOM, etc.) (attach copies).
  • ITIL Foundation; data quality/governance experience.


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