Guest Services Director

How We Are

OUR FOCUS

Southwest Church is focused on discipling people to become committed followers of Jesus Christ. We desire all members of Southwest to be:

• PLANTED - The Call to Salvation
• ROOTED - The Call to Foundation
• GROWING - The Call to Maturation
• GOING - The Call to Multiplication

OUR VALUES

We are FAITHFUL - We love Jesus Our gospel-centered church will be driven by our gospel- centered team. We will aim for faithfulness to Jesus, Jesus' Word, and Jesus' will above all else. (1 JOHN 4)

We are FAMILY - Our families are our first ministry not the church. Our families will love the church and never feel like they have to compete with the church. So we'll honor the Sabbath, honor time away from work to invest in our families, and encourage our people to do the same. (1 TIMOTHY 3)

We are FUN - Laughing, enjoyment, and celebration is gonna be normal here. Our calling is a serious one, but it is not one that is without amazing fun (ECCLESIASTES 8)

We are FREE - We are a team on a mission. And you're free to make that mission happen We let thoroughbreds run. We'll give you the play and make sure you're free to run it. Our team is free to lead. Free to speak. Free to innovate. Free to fail. All for the purpose of achieving the mission God has given us. (GALATIANS 2)

We are FORGIVING - Sin is serious and we won't let it remain in the camp. We will constantly forgive one another because we've been forgiven. When conflict happens, we'll address it quickly, respond graciously, and move forward by keeping short accounts with each other. (MATTHEW 18)

We are FLEXIBLE - We embrace change There are no sacred cows here, just a sacred goal to make Jesus famous We'll be geared to the times but anchored to the rock. (MARK 2)

We are FORTHRIGHT - We want to bear much fruit And because ministry is hard to measure we'll allow iron to sharpen iron to make one another better So we're gonna be forthright. Because fearless feedback yields fruit (PROVERBS 27)

SUMMARY

The Guest Services Director leads the teams responsible for ensuring that every moment on our campus, from the parking lot to the seat, reflects the love of Christ and the culture of Southwest. This role champions excellence, warmth, and clarity in every guest interaction. The Guest Services Director develops and disciples volunteers to serve with joy, lead with care, and model the Southwest Way of hospitality.

Requirements:

KEY RESPONSIBILITIES

As a vital team member within the Discipleship Ministry team, you will work closely with the Campus Pastor.Your responsibilities include, but are not limited to:

Champion the Guest Experience

• Lead and coordinate all aspects of the guest journey from the Website to Planted.
• Create a seamless, welcoming, and Spirit-led environment that communicates belonging.
• Partner with Operations to ensure our campus is clean, clear, and guest-ready each weekend.

Lead Volunteer Teams

• Recruit, train, and empower volunteers across Guest Services, including Parking, Greeters, Hosts, and the Next Steps Center.
• Foster a team culture marked by joy, encouragement, and ownership.
• Conduct pre-service huddles that connect teams spiritually and practically to the mission of the morning.
• Provide consistent appreciation, coaching, and development opportunities for volunteer leaders.

Create Systems of Excellence

• Ensure Sunday experiences run smoothly from first impressions to follow-up.
• Oversee inventories for seatbacks, communion, and guest materials.
• Track guest engagement and return rates using ROCK, providing measurable insights on growth and retention.
• Collaborate with the Experience and Discipleship teams to align messaging and transitions that help guests take next steps.

Guest Follow-Up and Connection

• Partner with the Discipleship Team to produce an exceptional Intro to Southwest experience.
• Ensure all guest information is captured accurately for timely follow-up and care.
• Help people move from attendance to engagement through clear next steps and personal connection.

JOB SCOPE

To create Sunday experiences where every person, whether it's their first visit or their fiftieth, feels seen, known, and drawn one step closer to Jesus. Guest Services carries the heartbeat of hospitality at Southwest Church, turning first-time guests into second-time guests and first-time visits into lasting connections.

QUALIFICATIONS

• A proven leader with at least 3 years of experience in ministry or hospitality within a medium to large church context.
• Strong organizational and relational skills, able to think strategically and lead compassionately.
• Excellent communicator with the ability to inspire confidence and warmth.
• Spiritually mature and personally committed to ongoing growth and integrity.
• Joyful, flexible, and dependable, someone who models what it means to serve like Jesus.
• Able to work collaboratively with other department teams to support the ministry of Southwest Church.
• Must be a proactive self-starter, creative problem solver and team player.
• Understanding of confidentiality and proper care of personal information.
• Knowledge of computer applications such as Word and/or Pages, Excel and/or Numbers, PowerPoint and/or Keynote, etc.
• Recruit, train, and empower volunteers across Guest Services including Parking, Greeters, Hosts, and the Next Steps Center. standing or walking.