Information Technology Specialist

5 days ago

Pittsburgh, Pennsylvania, United States The Wilson Group, LLC KW23 Full time

Company Description

At The Wilson Group, we're more than a document workflow solutions provider—we're a team driven by excellence, integrity, and a commitment to our customers and community. As an MBE-certified leader in Western PA, we streamline business operations with cutting-edge technology and a consultative approach. Our culture is built on respect, long-term partnerships, and doing what's right—never letting profit outweigh our values. Beyond business, we give back, donating over $1 million to local nonprofits and supporting students through the Kyle B. Wilson Scholarship Fund.

Position Summary

The IT Specialist provides technical support for The Wilson Group's office technology products and internal systems. This role combines help desk support for external clients, internal staff support, and occasional on-site installations to ensure proper setup, connectivity, and operation of copiers, printers, and related technology. The IT Specialist works closely with the operations, service, and warehouse teams to maintain efficient, reliable, and secure technology operations.

Key Responsibilities

  • Provide help desk support to external clients by answering calls and troubleshooting technology issues efficiently
  • Support internal staff by resolving computer, network, and technology-related questions
  • Assist the delivery team with remote or on-site support for small deliveries and equipment setups
  • Ensure proper installation and configuration of DCA (Device Control Application) on copiers, printers, and other devices
  • Support special technology projects, including security and system setups, as requested by management
  • Pre-configure and set up equipment before delivery to clients to minimize on-site setup time
  • Collaborate with service technicians to coordinate installations and troubleshooting at client sites
  • Maintain accurate documentation of installations, configurations, and help desk resolutions
  • Stay current with updates, training, and best practices for supported office technology products and software
  • Perform other duties as assigned to support department and organizational goals

Key Competencies

  • Attention to detail to ensure proper setup, installation, and documentation of technology
  • Time management skills to handle multiple support requests and projects efficiently
  • Adaptability to work with a variety of office technology, software, and network environments
  • Team collaboration skills to coordinate with service technicians, delivery teams, and internal departments
  • Commitment to maintaining high client satisfaction through timely and accurate technical support
  • Proactive approach to identifying potential issues and preventing downtime for clients

Skills and Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Experience supporting office technology, including copiers, printers, and networked devices
  • Knowledge of networking principles and basic IT troubleshooting
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks efficiently and independently
  • Team-oriented with the ability to collaborate effectively across departments
  • Physical ability to lift and handle office technology when assisting with setups
  • Excellent verbal and written communication skills

Work Location

This position is based on site at the office, located at 147 Delta Dr, Pittsburgh, PA The role is expected to be in the office five days per week with occasional visits to client sites.

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