Assistant General Manager

Job Details Job Location: Americana - Glendale, CA 91210 Position Type: Full Time Salary Range: $ $26.67 Hourly Travel Percentage: None Job Shift: Any Job Category: Retail

Who We Are  

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 

Position Summary: 

The Assistant General Manager (AGM) supports the General Manager (GM) in ensuring smooth and efficient operations within the shop, acting as a leader on the floor and fostering the Salt & Straw culture. The AGM is responsible for supporting the team's performance and development, ensuring exceptional guest experiences, and contributing to financial and operational success. They act as an extension of the GM by supervising Team Members, managing daily operations, and stepping into any role when needed to maintain high standards. 

Essential Functions:

• Collaborate with and support the GM to achieve operational goals.
• Lead the team during shifts, ensuring quality guest interactions, proper rotation of stations, completion of critical operational tasks, and seamless operational flow.
• Create and execute the daily shift plan/daily visual planner (DVP) to optimize team deployment and shop throughput, including break scheduling, task assignments, and team safety.
• Provide coaching and performance feedback to Team Members.
• Support recruitment, hiring, training, and retention of a high-performing team including Shift Coordinators and Scoopers.
• Aid the GM with various administrative responsibilities, including payroll processing, supply ordering, and managing shop communications; ensure accurate documentation by maintaining the daily logbook and tracking key operational metrics such as cash handling, quality control, and team feedback.
• Process daily cash transactions, maintain balanced change banks, and coach Shift Coordinators on accurate cash handling practices.
• Conduct regular inventory counts for ice cream and other supplies; ensure product quality and food safety standards are maintained and facilitate the audit and correction of any issues.
• Deliver exceptional guest service by engaging with customers, sharing flavor stories, and ensuring a welcoming environment; resolve guest complaints and issues promptly, using them as opportunities to improve service quality.
• Assist with budget management by monitoring labor costs, tracking sales performance, and supporting the GM in completing monthly P&L analysis.
• Partner with the GM on maintenance needs, including logging and tracking work orders; communicate with vendors on equipment repairs and ensure facilities are in optimal condition.
• Ensure compliance with company policies, food safety standards, health and safety regulations, and local laws.
• Participate in local events and initiatives that support Salt & Straw's mission and values, acting as a brand ambassador within the community.
• Perform Scooper tasks as needed, including sampling flavors for guests and maintaining a clean, organized work area.
• Taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member's personal preference), to be able to better communicate to customers why they might enjoy each flavor.
• Foster a positive and engaging work environment for Team Members by ensuring ongoing open lines of communication, inspiring others through your words and actions, coaching for improvement and growth, and embracing Salt & Straw's mission and core values.

Qualifications

Joining Our Team 

Qualifications: To perform the job successfully, an individual should have the following qualifications: 

• High school diploma/GED.  

• 2+ years of experience in food service, fast-casual dining, or hospitality-focused industry.  

• 18+ months of progressive experience as a leader, manager or supervisor. · Experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment.  

• Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement). 

Knowledge, Skills, Abilities: 

• Excellent collaboration and communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships.  

• Desire to coach, mentor, motivate and manage Team Members with demonstrated ability to build and lead high-performing teams.  

• Ability to work with people of all backgrounds and identities.  

• Passionate about delivering outstanding guest experiences and leading a team with integrity.  

• Excellent leadership and interpersonal skills with the ability to effectively communicate and build rapport with individuals at various levels of the organization.  

• Self-directed with organizational and problem-solving skills; ability to prioritize, work effectively and positively under pressure and amidst changing priorities.  

• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.  

• Proficiency in MS Office.  

• Fluency in English.  

• Ability to work evenings and late nights, weekends, and holidays. 

Benefits & Perks  

• Financial Flexibility: Optional earned wages access, and a 401(k) match with a 50% company match up to 1% of your salary after three months.
• Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options.
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions.
• Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two years (increasing to three weeks in years 3–5, and four weeks starting in year 6), 12 weeks of Paid Parental Leave at 70% of pay, and holiday pay for 12 recognized holidays.
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance.
• Education & Career Growth: Up to $1,800 per year in Educational Assistance, plus career pathing and development opportunities.
• Inclusive Culture: A supportive, welcoming workplace where every Team Member is valued and respected.

Wage Transparency  

We are actively embracing pay transparency by disclosing the hiring wage for this role as $25.01-$26.67, highlighting its full earning potential within the broader range of $25.01-$30.56.

Food Allergy Warning 

This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities. 

Equal Employment Opportunity (EEO) Statement 

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at

Work Authorization and E-Verify 

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws. 

Our Values  

Create the Unbelievable 

Show Up Generously 

Act with Thoughtful Curiosity 

Share Human Kindness 

Make It Count 

These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace. 

Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time. 

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