Development Operations Associate

Job Title:
Development Operations Associate

Department:
Advancement

Reports To:
Chief Development Officer

FLSA Status:
Full-Time, Non-Exempt

Hourly rate:
$22.60-$25.50

About Kemper Museum of Contemporary Art:

Kemper Museum of Contemporary Art, located in Kansas City, Missouri, is a leading presenter of contemporary art in the Midwest. Since opening in 1994, the Museum has been committed to enriching lives through contemporary art by connecting diverse audiences with the work of living artists. With a robust schedule of exhibitions, public programs, and educational initiatives, the Museum serves more than 50,000 visitors annually. Admission is always free, reflecting the Museum's mission of accessibility and community engagement. Philanthropic support and membership play a critical role in sustaining the Museum's exhibitions, collections, and educational programs.

Position Summary:

The Development Operations Associate plays a vital role in the success of the Museum's philanthropic efforts by ensuring the accurate and timely processing of gifts, maintaining supporter data integrity in the CRM system, and supporting stewardship activities and events. This position also serves as the primary liaison for the Museum's membership program, providing exceptional service to members and contributing to retention and engagement efforts.

Key Responsibilities:

Gift Entry & CRM Management

• Accurately enter and process all gifts, pledges, and payments in the CRM (e.g., Raiser's Edge, Altru, Salesforce, or other platform), ensuring appropriate coding and acknowledgement.
• Maintain clean and up-to-date constituent records, including contact information, giving history, and relationship tracking.
• Generate weekly and monthly reports to support fundraising, reconciliation, and campaign analysis.
• Collaborate with finance to reconcile gifts and prepare audit documentation.

Supporter Stewardship & Acknowledgement

• Generate and mail donor acknowledgement letters and tax receipts in a timely and personalized manner.
• Support donor recognition programs and stewardship activities, such as events, special mailings, and impact reports.
• Assist with prospect research and preparation of briefing materials for leadership and gift officers.

Membership Liaison

• Serve as the primary contact for Museum members; respond to inquiries, process new memberships and renewals, and provide ongoing support.
• Coordinate member fulfillment activities, such as welcome packets, benefits delivery, and renewal reminders.
• Support membership campaigns and work collaboratively with marketing and visitor services to enhance member engagement.

Administrative & Event Support

• Create digital invitations, track RSVPs and create collateral materials for philanthropy-related events.
• Provide logistical support for philanthropy-related events including supporter receptions and member previews.
• Maintain organized digital and physical files, philanthropy calendar, and inventory of materials.
• Assist with special projects and other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of experience in fundraising operations, donor relations, or database management.
• Proficiency in CRM software, preferably Bloomerang.
• High attention to detail, excellent organizational skills, and ability to handle confidential information.
• Able to work independently and also collaboratively within the department and cross-departmentally.
• Strong written and verbal communication skills.
• Familiarity with Adobe, Eventbrite and MailChimp.
• Customer service mindset with a friendly and professional demeanor.
• Passion for arts, culture, and community engagement.

Work Environment & Schedule:

This position is based on-site at the Museum, with standard weekday hours (9A-5P) and occasional evening or weekend work related to events.

It is our policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, sex, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, military status, and any other characteristic protected under federal, state, or local laws. We prohibit any such discrimination or harassment.