Seasonal Tax Office Call Center Specialist

4 days ago

Indianapolis, Indiana, United States Jackson Hewitt - 2247 Full time $13 - $15

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development


Job Title: Call Center Specialist

Job Summary:
We are seeking a friendly and detail-oriented Call Center Specialist to be the first point of contact for our customers. The ideal candidate will answer incoming calls, make outbound calls, resolve customer inquiries, and provide exceptional service while upholding our company's values. Key Responsibilities:
  • Manage a high volume of inbound and outbound calls in a timely and professional manner.
  • Identify customer needs, clarify information, and provide solutions.
  • Research and navigate company systems to resolve customer concerns and issues.
  • Accurately document all interactions and update customer records in the software system.
  • Meet or exceed individual and team performance metrics.
  • Escalate complex or unresolved issues to the appropriate department when necessary.
Qualifications:
  • Proven customer service experience, with a focus on problem-solving.
  • Tax preparation experience a plus
  • Excellent verbal and written communication skills.
  • Proficiency with computer applications
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent.


Compensation: $ $15.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.



PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

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