Test Center Administrator

1 week ago

Tampa, Florida, United States Tampa Bay Testing Center Full time

The Test Center Administrator (TCA) works in a fast-paced, professional environment, and ensures the integrity of our testing services by proctoring and controlling the computer-based test center setting. This will include greeting the candidates (testers), verifying candidate identification, monitoring the exam process and maintaining all policies and procedures.

Responsibilities include:

  • Maintain and apply expert knowledge of test center policies, practices and procedures
  • Greet examinees and verify identification
  • Administer and proctor tests at Prometric Corporate sites
  • Administer and proctor Certified Nursing Assistant Exam at Prometric partner sites.
  • Register and prepare candidate scorecards
  • If applicable, digitally scan and record candidate fingerprint identification
  • Continuously monitor candidates as they complete exams
  • Resolve or report candidate issues with urgency
  • Secure all computer software in the test center at all times
  • Report any occurrences outside company guidelines to corporate management
  • Ability to be flexible with scheduling based on Test Center needs

Required Experience:

  • High School Diploma required, college experience a plus
  • One to two years customer service related experience required
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to write detailed reports and correspondence
  • Familiarity with Microsoft Windows-based computer programs
  • Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to perform periodic walk-through's
  • Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
  • Ability to enroll and pass a background check for administering federal government client exams

Job Type: Part-time

Pay: $ $16.00 per hour

Expected hours: 20 – 30 per week

Work Location: In person

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