IT Technician

Country: United States

City: Traverse City

Job Family: Information Technology

Contract Type: Unlimited-term

Job ID: 52476

IT Technician

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow, Kiri, Babybel, Boursin Nurishh, Pom'Potes and GoGo squeeZ, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project

#IWorkForAllForGood
Job Title: IT Technician
Reports to: IT US Squeeze Infrastructure Manager

Location: Grawn, TVC

Job Summary:
The Local IT Technician provides support to users in our plant and managing L1 tickets and is involved on some projects helping project managers.

Job Responsibilities & Tasks:

• Manage production and operations technical services
• Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.
• Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
• Manage server's system and VoIP following the technical plans.
• Install, troubleshoot and support various printers – HP and Zebra
• Install, troubleshoot and support Axel (Thin Client) units
• Create and Maintain Standard Operating Procedures/Documentation
• Maintain a high level of customer service
• Respond to user questions and explain the operation of network applications and equipment.
• Train and interact with end-users and training on equipment, software, process etc.
• Capacity to take over other site's issues (Toronto, NYC, Nampa or BEL sitess)
• Maintaining a good ticket management (request, incident, security topics).
• Managing stock on your site.
• Quality
• CMDB maintaining a good quality of the information of the site (IPAM, Computer, Software, equipment)
• Work toward compliancy, conformity, and IT hygiene: AD object, Computer update, CMDB CI Computer, Renewal computer.
• Backlog quality: Provide the services and solve the incidents respecting the defined service level agreements
• All other duties as assigned

Key Performance Indicator (KPI):

Response and resolution time for every ITSD ticket

Dashboard on PC compliancy Dashboard on hardware asset management

Position Requirements:
EDUCATION

• Associate degree in IT or Computer Science minimum required.

Experience

• 3 + Years of information Systems Experience supporting general help desk
• Prior Manufacturing experience is a plus but not required
• Prior Food industry experience is a plus but not required

Skills

• Team player with the ability to learn quickly, stay organized and highly motivated
• Excellent written and verbal communication skills
• Experience with standard office tools: Microsoft Office, Windows, Acrobat, etc.
• Prior experience with Cisco switches/VoIP/Wi-Fi is a plus.
• Experience with Ivanti is a plus.
• Experience with Avaya IP Office / is a plus.
• Ticket System ServiceNow experience is a plus.
• Experience or sensitivity on security is a real plus.
• Ability to work in matrix environment with minimal supervision.

Physical & Travel Requirements

• Must be able to work in normal office conditions and in the manufacturing plant.
• Must be able to work a minimum of 8 hours per day and be on his/her feet for extended periods of time.
• Must be able to lift up to 40 lbs.

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