Operations Coordinator

Role and Responsibilities

As an Operations Coordinator with Blackwell Professional Support Services, Inc., you will work in collaboration with the Operations Departments to manage the scheduling and staffing tasks of the company for a 24/7 operation. The primary responsibility is to coordinate and maintain effective personnel positioning to ensure uninterrupted coverage at client properties with properly trained individuals. The position is stationed at the company home office location, reports directly to Senior Management, and has the allowance to periodically work remotely and flex hours. Additional duties are outlined below:

• Oversee property scheduling processes and monitor ongoing staffing needs for all company districts
• Respond to and coordinate coverage for rapid response coverage needs
• Directly manage a team of supervisors, non-management employees, and "Flex Officer" employees
• Assist with recruitment efforts to adequately staff teams
• Assist with new employee and transfer employee training
• Ensure company schedules are accurately represented and submitted by given deadline each payroll cycle
• Manage overtime hours
• Complete routine inspections and provide on-the-spot coaching as needed.
• Have a complete and thorough understanding of all company posts and the training requirements associated with each post
• Cross-training on additional administrative duties may be assigned
• Provide introductory information to new clients
• Communicate with clients and customers to ensure satisfactory services are being delivered

Qualifications and Education Requirements

The list below is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree preferred
• Minimum of 5-year management experience in logistics or scheduling preferred
• Proficiency in all Microsoft Office applications including Excel, PowerPoint, and Word, along with the ability and willingness to adopt new software applications quickly
• Excellent leadership, problem solving, and communication skills
• Strong phone, email, and in-person communication skills
• Must have the ability to adapt quickly to change and remain calm in stressful situations
• Ability to travel for up to 25% of job responsibilities

Additional Notes

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualify individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

• Medical, Dental, and Vision benefits waiting period waived
• Position is eligible for 6-month performance increase of $5,000 in annual salary
• FLEX scheduling benefits and potential for remote work

Benefits

• Medical, Dental, and Vision benefits
• Paid Time Off (PTO)
• Paid Holidays
• Company equipment provided
• Mileage reimbursements

The list below is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 21+ years of age required
• Must hold a current St. Louis Security License, or the ability to obtain one
• High school diploma or equivalent (GED)
• A minimum of three-year customer service experience
• A minimum of one-year supervisor or management experience
• A minimum of two-year security or loss prevention experience preferred
• Superior organizational, follow-up, and trouble-shooting skills
• Strong written and oral communication skills
• Ability to thrive in a changing environment
• Be punctual and dependable
• Computer literate with a focus on report writing
• Possess a positive, team-focused attitude
• Experience with Microsoft Office products preferred
• Ability to work weekends and holidays as needed
• Shift flexibility is desired