Sales Operations Specialist

Sales Operations Specialist

Full-Time

Hybrid

Durham, NC

About the Company:

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About the Role:

We're seeking a proactive and detail-driven Sales Operations & Enablement Specialist to strengthen our commercial strategy and empower our growing sales organization. In this role, you'll serve as the connective hub between sales, business systems, marketing, and leadership to ensure our teams have the tools, insights, and processes needed to perform at their best.

Primary Responsibilities:

• Develop and execute a sales operations/enablement strategy aligned with MED-EL's commercial goals
• Maintain sales playbooks with updated system analytics, links to reporting and CRM best practices
• Serve as liaison with internal Business Systems team by advocating and representing the needs of the sales team
• Design and deliver onboarding and ongoing training programs for sales team for CRM, Power BI and Contract Management
• Logistical product launch support for the field (coordinating with marketing and operations)
• Support of field staff credentialing and training requirements
• Manage sales platforms within CRM, Power BI, Box and Contract Management tool Analyze sales performance data to identify gaps and recommend targeted interventions
• Partner with regional sales leaders to develop unified initiatives and track their adoption
• Manage contracting and implementation process for health system contracts including Government Services and large-scale RFPs
• Lead cross-functional initiatives to improve lead management, order processing, and customer onboarding
• Support sales leadership with strategic insights and performance reviews
• Ensure data integrity and compliance across sales systems and processes

Position Qualifications:

• Bachelor's degree in business, marketing, or related field
• 2+ years in sales operations/ enablement, training, or commercial operations, ideally in MedTech or life sciences
• Strong understanding of sales methodologies
• Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics), Power BI and Excel
• Excellent communication, project management, and cross-functional collaboration skills
• Experience with sales forecasting, territory design, and incentive modeling
• Located in – or willing to relocate to – Durham, NC

What We Offer:

We know that benefits are important to you, and we offer a robust benefits package including:

• Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.
• 401k Match
• Health Savings Account
• Short term and long-term disability paid by the company.
• Company paid life insurance with an option to purchase additional coverage.
• FSA Dependent Care
• Pet Insurance
• Critical Illness
• Accident Insurance
• Hospital Indemnity Insurance
• PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
• Employee Assistance Program

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.