Operations Manager

Proesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treating people with rare and chronic conditions worldwide. We strive to create a collaborative and engaging culture focused on bold authenticity, intense curiosity and innovation, fierce donor advocacy, and growth.

The Proesis Bio Raleigh team is seeking an organized and patient leader to join their team as the Operations Manager. This position will report directly to Center Director and will work closely with the Employee Experience Manager and all floor staff to ensure production is running efficiently and properly. The Operations Manager will directly supervise donor center employees. Within this role, this team member will need to understand and carry out compliance regarding the center's Standard Operating Procedures, assist the management team with educating donors on the donation process, and work closely with Proesis employees to train on daily center operations.

Enough with the formalities. Are you ready to work for an organization that truly values you as a person, not just a worker? We don't simply say our employees are our most valuable resource, we live it with emphasis on providing outstanding benefits related to your time (our PTO and paid Holidays are legit); health and dental insurance; wages (some sources show we pay in the top 10-15% of the market); and much, much more. By joining our team at Proesis Bio Raleigh, you will not only be embarking on an exciting professional journey, but you'll also have the chance to make a real, tangible difference in the lives of people across our global communities, each and every day. If we have your attention, please continue reading to learn more about the role.

Role and Requirements:

• Ensures the compliance of all Center activities with SOP's (Standard Operating Procedures) and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications and other regulatory bodies as required.
• Directs and supervises donor center employees to maintain quality assurance procedures.
• Trains employees to maintain daily center operations.
• Ensures that professional customer service skills, courtesy and respect are utilized by center staff to maximize donor retention.
• Identifies all potential, serious or chronic problems affecting quality of compliance.
• Performs opening and closing duties in absence of Center Manager or Employee Experience Manager.
• Is certified in Screening, Donor Floor, Processing, Shipping and Receiving.
• Ensures timely response to alarms and assists in maintaining alarm system.
• Assists management team in educating new donors on different Specialty Programs.
• Assists in maintaining inventory levels of soft goods and supplies, stocking supplies, and opening and closing lots for usage.
• Communicates with management regarding pertinent information regarding work areas.
• Assists management team by preparing weekly staffing schedules to accommodate breaks, vacation, and unplanned absences to determine optimal allocation of staff.
• Identifies areas of continuous improvement for operational areas.
• Maintains cleanliness of work areas to ensure a clean and professional environment.

Qualifications and Education:

• High school diploma or equivalent.
• Leadership experience preferred.
• Excellent customer service skills
• Available to work flexible and/or extended shifts.
• Possesses excellent work ethic, communication, and organizational skills.
• Occupational exposure to blood-borne pathogens.
• Demonstrated basic knowledge of computer equipment, and software.
• Demonstrated accuracy in completing documentation.

Physical Demands:

• Ability to sit or stand for extended periods of time.
• Ability to tug, lift, and pull up to fifty (50) pounds.
• Be able to bend, stoop or kneel.
• Occupational exposure to blood-borne pathogens.
• While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel objects, tools or controls.
• Specific vision and hearing abilities are required to be successful within the role

At Proesis, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.