Technical Support Analyst

The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk.   This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.

This position functions in a 24/7 operations environment and thus must be available to respond to work-related emails, text or calls as directed by supervisor or management on weekdays and weekends based on operational needs.

• Provide technical support in the use of personal computer hardware, software, and specialized technology. Perform a variety of complex information technology support duties to ensure smooth delivery of technology services.
• Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, peripherals to achieve desired results.
• Set up and configure desktop computers, peripherals and accounts assigning security level.
• Install software and repair hardware and peripherals.
• Troubleshoot and support data communications networks which may carry data, voice and video communications.
• Resolve network communications problems to ensure user's access to enterprise applications.
• Test programs: troubleshoot, diagnose problems, implement corrective actions procedures and/or escalate to other technical resources as appropriate.
• Maintain equipment, software, and license inventories.
• Respond to user questions and explain the operation of applications and equipment.
• Ensures compliance with security standards, policies, and guidelines across the network.
• Ensures that all regulatory guidelines from FDA, AABB and OSHA are followed.
• Exemplifies BBD's Customer Service Mission and Core Values.
• This position functions in a 24/7 operations environment and thus must be available to respond to work-related emails, text or calls as directed by supervisor or management on weekdays and weekends based on operational needs.
• Prepare various reports.
• Attends conferences, seminars, as required.
• Makes recommendations to improve business unit practices and processes.
• Any related duties as assigned.

Education:

Bachelor's degree in a business, math or computer related field.  Experience may be substituted for some technical education.

Related Experience : 

Three (3) years directly related experience, including: installing and supporting workstations in a Microsoft Windows environment.

Licenses/Cerftification:

Valid Driver's License Preferred.

Any combination of education, training and experience equivalent to the requirements listed above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed hourly rate is $35.90 hourly to $40.00 hourly. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant's skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit Connect with us on Facebook, X, Instagram, and LinkedIn.