Customer Service Rep

About VLS
VLS Environmental Solutions, LLC
, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America.

Waste Services
VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.

Railcar Services
VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.

Marine Services
VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.

Job Summary
This position is responsible for working directly with clients regarding business operations of the VLS Haz Waste division. Daily responsibilities are to coordinate transportation of waste loads into the facility for disposal and facilitate the creation and maintenance of waste streams into our system.

Job Duties

• Manage work orders in VLS Haz Waste operating system from order to cash:
• Correspond with clients regarding scheduling of loads into the facility.
• Update pricing and work instructions in operation system using information provided by Operations.
• Coordinate transloading of railcars with transportation facilities and our sister site in Baytown.
• Connect with customers to ensure off-spec loads are properly handled when they arrive at the site, including acceptance, full- and partial-rejections.
• Review the paperwork after job completion to ensure everything is properly entered into the system before sending to accounting.
• Respond to customer inquiries on waste profiles, manifests, questions, etc.
• Audit and correct inbound manifests and work with accounting and environmental on off-spec billing and correcting of information.
• Establishes and maintains effective communication and coordination with Operations, account managers and clients on any off-spec loads and approval. As well as follow up on profile status, customer requests, customer history, re-certification and modification.
• Create and track waste streams for new customer wastes into our system, and ensure they are properly entered.
• Be a liaison between customers and internal departments.
• Ensure that all client and company policies are adhered to in the completion of the assigned projects.
• On call coverage rotation (every other week) after hours and weekends for scheduling loads or off-spec communication.
• Attends team and company meetings as needed.
• Completes special projects and miscellaneous assignments as required.
• Other duties as assigned.

Requirements

• HS Diploma/GED
• College Education Preferred
• 3+ years' related experience in client relations, project management, inside sales, or plant operations.
• Proficient with Microsoft word and excel.
• Knowledge of RCRA requirements or other federal regulatory requirements. (Preferred)
• Ability to respond to common inquiries or complaints from customers and escalate as needed.
• Customer service oriented, excellent manners with co-workers, customers, and vendors.
• Strong verbal and written communication skills.

What's in it for you
At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.
Physical and Mental Wellbeing:
VLS is committed to supporting our employees' physical and mental health by providing:

Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.

Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) -- Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.

Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.

Employee Assistance Program -- 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.

Telemedicine -- All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays

Financial and Retirement Planning:
At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:

401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.

Life and Disability Insurance -- Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.

Voluntary Life Protection Plans -- Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.

Rewards and Recognition Programs -- We celebrate our employees From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.

Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.

Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.